NOC Manager

Job Summary

Mosaic Technologies is growing, and we are looking to add a NOC Manager to our team in Cameron, WI. The NOC Manager is responsible for leading the Network Operations Center (NOC) and Network Analyst team while supporting network operations and customer service for both Mosaic Technologies and Helexon, including Helexon's multistate operations. While the role supports multiple organizations and locations, regular onsite presence in Cameron is required to effectively lead the team and support operational needs. The successful candidate understands the importance of leadership, customer service, process improvement, and network reliability. We are looking for an individual who takes pride in delivering high-quality service and fostering a collaborative, high-performing team environment.

Essential Functions (including but not limited to)

• Lead and support the Network Operations Center (NOC) and Network Analyst team
• Oversee network monitoring, incident response, service provisioning, and trouble ticket management
• Manage NOC processes, staffing schedules, service levels, and team performance
• Coordinate escalations and dispatch activities with field operations teams
• Support field technicians with troubleshooting, provisioning, and service activation assistance
• Develop and maintain NOC procedures, documentation, and quality programs
• Monitor key performance metrics and identify opportunities for operational improvement
• Serve as the management escalation point for customer-impacting incidents and service issues

Qualifications and Skills

• Bachelor's degree in Networking, Telecommunications, Information Technology, or related field; equivalent experience considered
• Five or more years of experience in network operations, technical support, or telecommunications environments
• Two or more years of leadership or supervisory experience
• Knowledge of network operations, incident management, service provisioning, and field dispatch processes
• Strong communication, organizational, and problem-solving skills
• Industry certifications such as CompTIA Network+, Cisco CCNA, or ITIL are preferred

Why Mosaic?

• Medical, dental, vision benefits begin day one of employment
• Company paid life and disability insurance
• Significant company 401(k) contribution
• Paid holidays and personal time off
• Development and advancement opportunities

Mosaic Technologies is an Equal Opportunity Employer of minorities, females, protected veterans, and individuals with disabilities. Mosaic Technologies is a substance free workplace; therefore, pre-employment drug screen and background check are required.