NOC Support (Network Operation Centre)
Description
Salary: RM 2,500 – RM 3,500 per month
About the role
Candidate will be responsible for 24 hours monitoring, support and configuration of network elements using real time alarming and escalating network faults and analysis to ensure compliance with Customer's Service Level Agreement.
Key responsibilities
Monitor and review network problems to maintenance team and customers in a timely manner
Proactively ensure the service given are in line with the customer's needs
Initiates, updates, tracks and solve problem tickets
Creates and communicates scheduled maintenance alerts and service interruption notifications
Responsible for daily monitoring of network and recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact
Assists field operations personnel in troubleshooting all monitored and maintained systems
Determine and identify the causes of network failure and analyze problems and issues with all network links
Notifies, dispatches, and escalates network faults and emergencies adhering to customer service agreements and Operations procedures
Provide timely response for all incidents, outages and performance alerts and categorize issues for escalation to appropriate technical teams
Notify customer and third-party service providers of issues, outages and solutions
Pre-Requisites
Diploma in Telecommunication, IT, Electronic and Electrical Engineering
Excellent written and verbal communication skills in English and Bahasa Malaysia
Good leadership and project management skills
Good analytical skills
Able to work in a team