NOC Support Technician
NOC Support Technician
Overview:
Working as a member of a 24/7 support team, the NOC Support Technician will be responsible for monitoring, analyzing, troubleshooting and escalating network related issues. The ideal candidate will have a solid understanding of LAN/WAN networking, problem-solving abilities, and possess strong English oral and written communication skills.
Responsibilities and Duties:
- Handle the prompt resolution of all escalations and urgent requests from clients in a 24/7 environment.
- Provide first level network support and front-line customer support for LAN and Carrier Network issues.
- Troubleshoot network connectivity issues across a wide range of devices (routers, switches, and other communication devices).
- Monitor the operational support systems to proactively identify service-impacting events.
- Escalate problems to the appropriate teams within the company or external vendors as required to achieve resolution.
- Utilize network diagrams to support effective troubleshooting.
Keep current on industry products and technologies available for communications (e.g. Internet services, protocols and networking equipment). - Utilize ServiceNow and/or Jira to log all requests and activities.
- Produce and update process and support documentation.
Requirements and Experience:
- Strong English Communication skills (oral and written)
- Cisco CCNA or equivalent network and routing knowledge
- Knowledge of CompTIA A+, Microsoft MCP or Linux skills is desirable
- Previous Network Security Experience/Knowledge is an asset
Please note that as a member of our 24/7 support team, the NOC Support Technician role involves shift rotation, including night shifts.
Benefits:
- Vacation and sick leave time: 15 days vacation leave / 15 days sick leave
- HMO coverage for up to three of your dependants
- Rice Allowance
- Medical Cash Allowance
- Laundry Allowance