Non-Licensed Bilingual Customer Service Representative

Job Description

Excellent career path! Base pay with bonus opportunities!! Our office is expanding, and we are looking to hire the right individual to join our outstanding customer service team. This is an entry level position. The Bilingual Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects. We're a family like and friendly work environment. If you enjoy helping others and are a compassionate, customer-focused individual, then apply today!

Benefits

• Retirement Plan
• Profit Sharing

Responsibilities

• Immediately greet all customers entering the office in a friendly and helpful manner.
• Answer incoming phone calls with a sense of urgency.
• Provide exceptional customer service to our customers in person and over the phone.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Process payments and customer policy change requests.
• Responds to all inquiries, within specified timeframe.

Requirements

• Possess a genuine willingness to learn, be intuitive, resourceful and coachable.
• A team player with a positive attitude.
• Proficiency to multi-task, follow-thru and follow-up.
• Bilingual, fluent in both English and Spanish is preferred.
• Strong communication skills, both oral and written.