Non-Technical Project Manager II

Non-Technical Project Manager II

Location: 5 days onsite

In this role, you will be responsible for:

• Coordinating day-to-day execution across multiple project workstreams, keeping activities on track from kickoff through delivery
• Maintaining the project issue log — tracking, escalating, and driving open items to resolution
• Monitoring progress against milestones and deliverables, flagging risks and delays before they impact the broader program
• Preparing status decks, trackers, and reports for leadership review
• Serving as a day-to-day point of contact for working team, confirming their input is understood and reflected in project tracking

Story behind the need/key projects:

This role supports coordination and delivery tracking for active workstreams within the Customer Operations transformation roadmap, including initiatives tied to technology and AI-driven decisioning efforts. The person will work closely with the Program Manager.

Typical day in the role/task breakdown %:

• 75% — Meeting Coordination & Tracking: Schedule meetings, prepare agendas, capture decisions and action items, maintain logs and trackers, monitor resolution progress, escalate risks
• 25% — Stakeholder Communication: Check in with stakeholders to gather inputs, confirm status and understanding, prepare summaries and updates for leadership

Must-have skills:

• 3-5 years of experience in project coordination or project support roles
• Strong coordinator, able to keep cross-functional teams (business, technology, operations) aligned and moving.
• Skilled in issue tracking, risk identification, and escalation management
• Experience maintaining governance routines — meeting cadence, dashboards, status reporting
• Intellectual curiosity, critical thinker, and able to approach problems logically rather than relying on established rules and proactive in finding a solution
• Clear, concise communicator, comfortable presenting status to senior leadership
• Highly organized with strong attention to detail and consistency in documentation
• Proficient in Microsoft Excel, PowerPoint, and Word
• Adaptable — able to stay effective when priorities or timelines shift

Nice-to-have:

• Experience supporting AI-driven or AI-related program/project management
• Experience documenting high level requirements (workflows, process flows, or similar visuals)

Culture at BRQ

We call our way of caring for people the BRQ Way, featuring initiatives for career and development, health and well-being, and communication and connection. We work with flexibility according to the project's context (anywhere office, hybrid, or on-site) and we invest in continuous development through the BRQ Academy, mentoring, certification incentives, and language programs, among other fronts.

Diversity, inclusion, and freedom are part of our daily lives. We encourage applications from individuals with diverse profiles, backgrounds, and realities, in addition to providing affirmative opportunities for people with disabilities and women. We also have three Affinity Groups, called Roars, which create spaces for exchange and drive inclusive initiatives within the company.