Non Voice Process Data Verification (Chennai)

Non Voice Process Data Verification (Chennai) Company: GS Infotech Job Location: Chennai, Tamil Nadu, India Employment Type: Full-time Non Voice Process Data Verification & Operations Job Description Duties/: Email and Chat Support Management/: Respect professional written communication standards while responding to incoming written questions, client requests, and escalations via email, live chat, or ticketing platforms. Data Processing & Transaction Resolution/: In compliance with standard operating procedures SOPs, examine, confirm, and carry out back/-end data transactions, account updates, order verifications, and claims processing. SLA & Queue Management/: Keep an eye on ticket lines, meet daily volume clearance targets, maintain quick First Response Times FRT, and reach target Average Handling Times AHT. Root/-Cause Analysis & Escalation Handling/: Determine persistent client problems, carry out preliminary troubleshooting, classify different kinds of difficulties, and forward complicated technical or business problems to tier/-2 teams. Process Analytics & Quality Logging/: Use monitoring spreadsheets and ticketing dashboards to record ticket resolution statuses, error rates, daily transaction volumes, and customer satisfaction metrics CSAT/DSAT. Focus Skills/: Education/: Bachelor&rsquos; Degree in Commerce, Business Administration BBA, Computer Applications BCA, Arts B. A., Science, or equivalent diploma. Experience/: 0 to 3/+ years of hands/-on experience as a Non/-Voice Executive, Email/Chat Support Representative, Back/-Office Data Specialist, or Transaction Process Associate. Technical Mastery/: Written English proficiency, CRM and ticketing systems Zendesk, Salesforce, Freshdesk, ServiceNow, quick typing speed, MS Excel/Google Sheets, and SLA tracking Apply now to become an integral part of our growing team With Regards, HR / Maria .