Noon Shift-Technical Support Specialist

• Handling customer requests in a professional customer-oriented approach through our different support channels
  
• Working on Level 1 with the possibility to quickly ramp up to Level 2 or 3
  
• Working in a cross-functional environment along with other departments
  
• Analyzing and listening to call logs, spotting common trends and underlying problems
  
• Updating frequently asked questions so that the customers/employees will be able to fix problems by themselves
  
• Configure SIP phones on Windows, Linux, and mobile OS
  
• Set up new user accounts and profiles and deal with password issues
  
• Diagnosing software faults or Communications errors
  

Requirements

• Good understanding of networking, VoIP, and Linux
  
• Basic understanding of IP networks and troubleshooting (ping, traceroute, ports, discover IP address)
  
• Advanced Excel skills
  
• Excellent English skills
  
• Logical thinking, Troubleshooting, and problem-solving skills
  
• Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
  
• Great teamwork skills
  
• A strong customer focus
  
• Prioritization skills and attention to detail, while working on multiple open cases at one time
  
• Working hours: While the position is primarily assigned to a shift with working hours 13:00-22:00, occasional work on other shifts may be required based on business needs.
  
  

Benefits

• Comprehensive health insurance package, including dental and optical care, as well as hospital and pregnancy care.
  

• Co-financed Multisport card to support your health and fitness.
  

• Monthly food vouchers​.
  

• Flexible hybrid working model, enabling you to balance work and personal life.