North America Quality Warranty Lead & Quality Plant Manager

The NA Manufacturing Quality Warranty Lead & Quality Plant Manager for Saltillo Truck Assembly Plant is responsible for shaping, governing, and driving long-term strategy for warranty management across all North America manufacturing plants. This role ensures that warranty issues are escalated, analyzed, contained, and resolved with rigor through strong leadership of the Customer Obeya and Warranty Table processes. The lead owns the regional warranty governance model, develops standardized systems and processes to enable the right escalation processes, and ensures cross-plant alignment and accountability. In addition, this position has responsibility for a team of quality and product engineers as well as the quality assurance supervisors responsible for all quality systems and aspects of quality control and quality assurance at the Saltillo Truck Assembly Plant.

Additional responsibilities include but are not limited to:

• Providing strategic oversight of capital funding requests for Manufacturing Quality and Innovation projects, ensuring that investments are prioritized based on risk, business impact, and alignment with corporate quality objectives
• Ensuring systemic prevention by governing the Read‑Across process for MFG lessons learned from recalls, major incidents, and corporate investigations
• Influence plant leadership, cross-functional partners, and executive stakeholders to improve plant capability, drive systemic behaviors, and reduce customer-impacting quality issues
• Overseeing crew operation and providing leadership for quality system implementation and execution
• Achieving plant and corporate quality targets and key performance indicator
• Auditing process and product standards for conformance
• Providing problem solving expertise and leading through excellent problem-solving capabilities
• Planning, prioritizing, setting goals, and managing multiple projects in a technical and business environment
• Establishing partnerships both internally and externally and influencing without direct authority
• Benchmarking and executing world class manufacturing for Quality organizations and systems
• Representing the "Voice of the Customer" to platform teams
• Driving team success by clarifying expectations and minimizing political hurdles
• Demonstrating unwavering commitment to delivering results and champion achievements
• Exhibiting a willingness to do things differently and consistently translate ideas into actions that deliver results