Norwegian Customer Support, big airline - Warsaw (hybrid)

Reference: COPO

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*You need a European passport to apply*

We offer

• Performance bonuses
• Relocation package from abroad
• Hybrid work model after probation period
• Work 5 days a week: Monday-Friday 07:00-19:00, Saturday-Sunday 09:00-18:00 (working Saturdays/Sundays twice a month)
• Benefit package: LuxMed private medical care, MyBenefit cafeteria, life insurance
• Fully paid training period (2 months, Mon-Fri: 8:00-16:30)
• Development opportunities (high chance to grow internally, such as team leader, quarterly)
• Multisport card
• Social activities and events

The job

In this customer support role you will be interacting with Norwegian customers, and only answering inbound calls. Some of your daily tasks include:

• Answer questions about flights, products, prices, fares, rules, cancellations and refunds, and online services
• Make changes in reservations - time and destination, or change of personal data
• Handle special service requests (wheelchairs, special assistance, animals)
• Identify the issues of clients, handle complaints, provide solutions and alternatives, guide customers within the time limits
• Use guides and protocols provided during the training to ensure customer satisfaction
• Communicating with customers in a friendly and professional manner

Your qualifications

💭 You speak and write Norwegian fluently (C1) and you speak English (at least B2).

🎓 Experience in customer service, digital service platforms, and CRM tools is an advantage.

💻 You have a basic understanding and level of computer handling skills.

💪🏻 Excellent problem solving skills with the capability of research and identification of the right information.

🥇 You have strong written communication skills and you are service-oriented, professional, and thorough.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com.