Norwood Clinic Supervisor

EveryPet is excited to expand its leadership team by welcoming a Norwood Clinic Supervisor to our life-saving mission!

The Clinic Supervisor plays a key leadership role in supporting EveryPet's mission by leading the Veterinary Clinic CSR team, Community Cat CSR team, and Veterinary Clinic support team. This hands-on position is responsible for developing employees, delivering exceptional client experience, and ensuring efficient daily operations. Success in this role requires balancing team leadership, client support, operational oversight, and detailed administrative responsibilities while fostering a culture of collaboration, accountability, compassion, and continuous improvement in a fast-paced veterinary environment.

Major Duties: Promote positive teamwork through, operational excellence by:

• Always keeping EVERYPET’s mission at the forefront when making decisions.
• Providing direct leadership, coaching, and accountability for the Veterinary Clinic CSR team, Community Cat CSR team, and Veterinary Clinic support team ~ 20 team members.
• Oversight of the daily front office operation, including delegating daily tasks to each employee. This ensures a daily checklist and requires duties to be completed acceptably.
• Lead by example in setting performance standards that keep the reception area and the hospital running smoothly.
• Manage the appointment wait times while ensuring high standards of customer service and helping manage the flow of client experience.
• Support scheduled rescue groups, coordinate intake services, oversee outcomes, spotlight completed invoices while fostering business relationships and collaboration.
• Leading daily team huddles to improve communication, workflow, and engagement.
• Coaching employees through daily challenges while providing real-time feedback, mentoring, recognition, and corrective guidance when appropriate. Applying “real time” instruction and coaching.
• Address and mediate employee conflict as appropriate. Be fair and impartial to each employee regarding scheduling and implementing discipline.
• Setting up and maintaining the work schedule for the front office staff is important. This needs to be posted in advance every two weeks. Able to fill in when needed.
• Supporting recruitment, interviewing, onboarding, training, performance evaluations, and employee development.
• Process information that you are observing and are provided by your team to create 90-day and annual evaluations for team member reviews.
• Foster growth opportunities leading to advancement for our team.
• Building positive working relationships between team members and clinics is important, as you will be a liaison between departments.
• Serving as the primary escalation point for complex client concerns and coaching staff through difficult interactions