NQ-RMA PM (AI Server)

\ RMA PM 在 AI Server 產業中扮演售後服務與全球維修協調的關鍵角色 /

主要負責串聯客戶、工廠與工程團隊，確保 RMA 流程高效、透明並符合交付時效，
此職位強調團隊協作與客戶溝通、流程管理與問題解決能力，是客戶信任與企業品牌的重要橋樑。

【工作內容 Responsibilities】

• Coordinate global RMA operations, maintaining effective communication with customers and regional factories.
• Verify warranty status, process RMA requests, and provide quotations to customers when necessary.
• Manage repair progress within the factory, coordinate with engineering teams to generate FA reports, and communicate results to customers.
• Ensure all RMA cases are completed within the defined TAT (Turn-Around Time).

【職涯發展Career Development】

• Build professional customer communication and problem‑solving skills to enhance cross‑border after‑sales service quality and client satisfaction.
• Grow from an executor into a key project manager who ensures on‑time delivery and drives repair strategy and process optimization.
• Accumulate cross‑functional collaboration and international project management experience, developing a global perspective in after‑sales service and operations.
• Long‑term development into a senior RMA PM or specialized global after‑sales service professional.