NRI Program Manager - IIM/ISB/XLRI/FMS/SPJIMR/JBIMS

About the Role:

We are looking for a highly driven, execution-focused NRI Program Manager to lead strategic initiatives that enhance the customer journey for Non-Resident Indian (NRI) clients. This role is ideal for professionals who thrive in fast-paced, high-growth environments and enjoy solving complex business challenges through cross-functional collaboration and hands-on execution. The successful candidate will be responsible for identifying operational bottlenecks, driving process improvements, coordinating multiple stakeholders, and ensuring seamless execution across the lead-to-sales funnel.

Key Responsibilities:

- Own and manage the end-to-end execution of strategic initiatives for the NRI business.

- Identify gaps and bottlenecks across the lead generation, customer engagement, and sales funnel, and drive timely resolution.

- Work closely with Sales, Marketing, CRM, Product, Operations, Legal, Finance, and external partners to ensure smooth execution.

- Coordinate with bankers, channel partners, brokers, and international stakeholders to enhance customer experience.

- Develop scalable processes and operating frameworks that improve business efficiency and customer satisfaction.

- Monitor key business metrics and recommend actionable improvements based on data insights.

- Lead cross-functional projects from planning through implementation while ensuring adherence to timelines.

- Drive operational excellence by improving workflows, reducing turnaround time, and eliminating process inefficiencies.

- Support leadership with strategic initiatives, business analysis, and execution of high-impact projects.

- Ensure exceptional customer experience for NRI and HNI clients throughout the sales lifecycle.

Desired Candidate Profile:

Education:

- MBA from a Tier-1 Business School such as ISB, IIMs, XLRI, FMS, SPJIMR, JBIMS, or an equivalent premier institute.

Experience:

- 23 years of post-MBA experience.

- Experience in high-growth startups, fintech, consumer internet, Founder's Office, Chief of Staff, strategy, or business operations roles.

- Experience in real estate is not mandatory.

Preferred Background:

- Candidates from organizations such as Zomato, Blinkit, Swiggy, Zepto, Urban Company, Ola, CRED, Groww, Zerodha, Razorpay, PhonePe, Paytm, Flipkart, Meesho, or Nykaa.

Key Skills & Competencies:

- Strong execution mindset with exceptional ownership.

- Excellent analytical and problem-solving abilities.

- Commercial acumen with the ability to make data-driven decisions.

- Strong project and program management skills.

- Ability to influence stakeholders without formal authority.

- Outstanding communication and interpersonal skills.

- Experience managing cross-functional teams and external partners.

- Proven ability to resolve operational, commercial, or revenue-related bottlenecks with measurable business impact.

- Comfortable working in ambiguous, fast-changing, and high-growth environments.

Success Measures:

- Faster resolution of operational and customer journey bottlenecks.

- Improved lead-to-sales conversion through process optimization.

- Effective stakeholder collaboration across multiple business functions.

- Enhanced customer satisfaction and partner experience.

- Successful delivery of strategic initiatives within defined timelines.

- Measurable improvements in operational efficiency and business performance.

Ideal Candidate:

You are someone who enjoys building and improving processes, thrives in a high-performance environment, takes complete ownership of outcomes, and can balance strategic thinking with hands-on execution. You are equally comfortable presenting to senior leadership, collaborating across functions, and personally driving initiatives to completion.