Nurse Manager, General Pediatrics and Pediatric Specialty

Leadership

• Demonstrates leadership practices that influence others to achieve the mission, vision, goals, and objectives of patient care services at the Department of Pediatrics and OHSU.
• Utilizes theory and critical thinking in mentoring others and ensuring clinical expertise is available to supervised personnel and colleagues.
• Integrates age-specific, developmental, and culturally sensitive approaches into practice management.
• Participates in committees or task forces to identify and resolve patient care issues.
• Assesses staff educational needs and supports ongoing professional development.
• Prepares staffing plans, reviews, and approves work schedules to ensure adequate coverage.
• Projects staffing needs, interviews and hires employees, and resolves staffing issues effectively.
• Supports staff in achieving the highest levels of personal growth, satisfaction, and professionalism.

Clinical Practice Operations Management

• Analyzes and evaluates nursing practice, research, and trends; applies knowledge to the development of standards of care and clinical practice.
• Partners with medical staff and other disciplines in establishing patient care goals.
• Directs the development of competencies for staff to maintain and improve performance.
• Ensures a safe and therapeutic environment and compliance with all regulatory standards.
• Supports recruitment, training, and development of RN and supervisory staff.
• Continuously optimizes staff roles and responsibilities to meet performance goals.
• Continuously optimizes staff roles and responsibilities to meet performance goals.
• Demonstrates accountability for day-to-day operations with 24-hour responsibility for designated services, including evening and weekend clinics.
• Coordinates daily activities for clinical and non-clinical services and develops practice schedules to ensure efficient operations.
• Maintains open communication with providers and staff to promote teamwork and resolve operational issues promptly.
• Provides timely resolution to patient, staff, physician, or vendor concerns.
• Supports ambulatory priorities such as patient access, satisfaction, and throughput.
• Oversees appointment scheduling, patient flow, and clinic efficiency to ensure timely access and an optimal patient experience.
• Monitors workflows to reduce bottlenecks and aligns staffing with patient demand.
• Implements process improvements to enhance efficiency, reduce wait times, and improve patient satisfaction.

Compliance & Communication

• Ensures staff competence and compliance with OHSU and regulatory policies.
• Maintains integrity of management and clinical data for patient and resource management.
• Communicates plans and decisions effectively across staff and leadership channels.
• Adheres to compliance regulations around patient billing in a hospital-based clinic.

Quality Management

• Collaborates with medical directors to meet annual quality goals and improve care across the continuum.
• Uses internal and external benchmark data to assess and improve workflows.
• Directs delivery of coordinated, quality services responsive to evolving healthcare trends.
• Formulates measurable practice goals aligned with the Department of Pediatrics.
• Leads process improvement initiatives using OPEx and other methodologies.
• Represents the practice in departmental and institutional quality improvement meetings, ensuring standardization, safety, and alignment with OHSU quality goals

Financial Management

• Participates in budget development, monitors expenditures, and explains variances.
• Ensures cost-effective operations while maintaining quality care.
• Partners with compliance and billing specialists to ensure accurate, timely claims submission.
• Analyzes productivity and space utilization to maximize efficiency.
• Develops business plans and proposals to support growth and sustainability.
• Monitors financial performance including budget variance, payer mix, and reimbursement trends.
• Collaborates with billing and compliance teams to improve revenue cycle efficiency.
• Analyzes key metrics such as panel size, appointment utilization, and care gap closures to support value-based care and optimize financial outcomes.

Equipment & Regulation

• Collaborate with Facilities Management to ensure an effective, safe, and compliant work environment.
• Ensures adherence to DNV, HIPAA, and safety standards.

Other Duties as Assigned

• Performs other projects and duties as assigned by the Director or Senior Leadership.

• BSN nursing degree
• Five or more year’s relevant clinical experience and two years of recent and relevant management experience
• Current Oregon RN License required.
• Current BLS required.
• Customer service experience or patient and family-centered care experience.
• Experience with reporting and quantitative and qualitative analysis
• Must have excellent interpersonal and communication skills; ability to interact on a professional level with hospital leadership, department leadership, division leadership, program directors, faculty, and external stakeholders.
• Advanced skills in Microsoft Office.Ability to make independent and high-quality decisions in ambiguous and challenging situations.

• Demonstrated ability to work effectively in a multi-disciplinary setting.

• Translate strategic priorities into effective operating plans supported by clear tactics and KPIs
• Evidence of implementing successfully change management initiatives.
• Must be able to perform the essential functions of the position with or without accommodation

• Master’s degree in place or in progress in health care and/or business field
• Previous OHSU health care experience or health care experience in a patient and family centered care environment.
• Previous practice management experience in a timeshare environment
• Prior pediatric clinical operations management experience in an academic setting.
• Demonstrated experience successfully managing large teams across multiple geographic locations.
• Extensive experience and expertise in managing clinical operations in a healthcare environment.Project Management, Lean Six Sigma, TQM, or performance improvement experience
• Identifies and drives organizational change and culture improvement in pursuit of organizational goals and to proactively adapt to the changing healthcare landscape.
• Experience with managing represented and non-represented personnel.
• Ability to effectively budget and manage performance to annual budget goals.
• Experience with EPIC electronic medical record.
• Experience with budgetary software, Press Ganey and patient surveys, Cognos, Power BI, and Aceyus strongly preferred.