Nutanix L2 Support Administrator

Job Description 1: Nutanix L2 Support Administrator

Level: L2 Support
Key Responsibilities1. Nutanix Cluster Administration

• Manage and monitor Nutanix clusters using Prism Element and Prism Central.
• Perform node additions, expansions, and removal activities.
• Monitor cluster health, storage utilization, and alert handling.

2. Virtualization & VM Operations

• Manage VMs on AHV, ESXi, or Hyper-V running on Nutanix.
• Perform VM provisioning, migration, cloning, snapshots, and power operations.
• Troubleshoot VM performance and resource allocation issues.

3. System Troubleshooting (L2 Level)

• Handle cluster alerts and performance degradation issues.
• Diagnose issues related to:
  
  • Storage: CVM, Disk, Metadata, Stargate, Curator
  • Networking: AHV networking, VLANs, Load Balancing
  • Hypervisors: AHV / ESXi
• Escalate and collaborate with Nutanix Support (L3) when required.

4. Nutanix AOS & Firmware Updates

• Perform AOS upgrades, LCM firmware updates, and NCC checks.
• Ensure proper planning and documentation prior to upgrades.

5. Backup & Disaster Recovery (DR) Management

• Manage backups using:
  
  • Nutanix Data Protection (Async/Sync DR)
  • Protection Domains
  • Snapshots & Replication
• Support DR failover and failback testing.

6. Monitoring & Reporting

• Monitor performance metrics including IOPS, latency, and capacity usage.
• Generate weekly cluster health and utilization reports.

7. Networking & Security

• Manage AHV networking (bridges, OVS, VLANs).
• Support micro-segmentation (Nutanix Flow) if enabled.
• Maintain compliance and security baselines.

8. Documentation & SOP Creation

• Maintain Standard Operating Procedures (SOPs) for operational and escalation procedures.
• Document cluster configurations, change management, and Root Cause Analysis (RCA) reports.

Required Skills & ExperienceTechnical Skills

• Strong hands-on experience with Nutanix AOS, Prism Central, and Prism Element.
• Good working knowledge of AHV, VMware ESXi, or Hyper-V.
• Direct experience with:
  
  • Controller VM (CVM) troubleshooting
  • Core Nutanix services (Genesis, Stargate, Curator, Cassandra, Prism services)
  • Data Resiliency (RF2/RF3)
  • Life Cycle Manager (LCM) & Nutanix Cluster Check (NCC)
• Good understanding of:
  
  • Storage Concepts: IOPS, replication, snapshots
  • Virtualization: CPU, memory, overcommitment
  • Networking: VLAN, LACP, OVS bridges

Soft Skills & Operational Requirements

• Strong analytical and troubleshooting capabilities.
• Ability to work in 24/7 rotational shifts (if required).
• Excellent communication and documentation skills.
• Proven ability to coordinate effectively with cross-functional teams and external vendors.