Nutrition Site Supervisor Wellness

Job Title: Nutrition Operations Supervisor

Reports To: Nutrition Operations Manager

FLSA Status: Non-Exempt, Full-Time

Department: Nutrition

Level: P/PH3 - Senior/Supervisor

Job Purpose:

The Nutrition Operations Supervisor provides hands-on, day-to-day supervision of congregate dining and home-delivered meal operations at assigned locations. Reporting to the Nutrition Operations Manager, this position organizes daily work, directly supervises frontline staff, applies advanced operational knowledge and independent judgment, and ensures older adults receive meals safely, accurately, efficiently, and with dignity and respect. The supervisor serves as manager on duty as assigned, promotes continuous improvement, and helps staff align service practices with Serving Seniors’ mission and values.

Job duties and responsibilities:

• Supervises and monitors the day-to-day work of Food Service Workers, Drivers, Leads, Site Coordinators, and other assigned staff supporting congregate dining and home-delivered meal operations.
• Organizes daily work, prepares and adjusts staff schedules and assignments, coordinates coverage and breaks, monitors attendance, and elevates staffing needs requiring management approval.
• Provides hands-on supervision of congregate and HDM operations, including participant check-in, meal counts, contribution collection, meal packing and staging, loading, deliveries, and required documentation.
• Trains, coaches, and retrains staff; provides documented performance feedback; contributes to formal evaluations; and implements disciplinary direction in coordination with the Nutrition Operations Manager and Human Resources. This position provides performance input but does not have independent hiring or termination authority.
• Ensures compliance with San Diego County Aging & Independence Services requirements, applicable Older Americans Act standards, organizational policies, and contract requirements for congregate and home-delivered meal services.
• Monitors food safety and sanitation practices, including temperature controls, food handling, storage, equipment cleanliness, required logs, and corrective actions.
• Reviews meal counts, delivery records, participant information, contributions, inventory, driver paperwork, and other service documentation for accuracy, completeness, and timely correction.
• Supports meal forecasting, inventory management, waste reduction, and reconciliation of meals ordered, served, delivered, and claimed.
• Assesses unusual or complex operational circumstances, identifies contributing causes, and implements or recommends practical solutions and alternative approaches within established policies and procedures.
• Identifies operational inefficiencies and recommends improvements to workflows, service delivery, documentation, staffing coordination, and participant experience.
• Addresses participant and service concerns, resolves delivery or meal-service issues, and escalates significant safety, compliance, employee, or participant matters as appropriate.
• Coordinates multiple operational assignments and projects and builds productive relationships with vendors, internal departments, and senior colleagues to support service continuity, special events, holiday meals, and other non-routine services.
• Uses Microsoft Office and designated operational systems to maintain records, monitor service activities, analyze information, communicate recommendations, and prepare reports.
• Fulfills mandated reporter responsibilities; models Serving Seniors’ values; continuously fosters a positive work environment; and helps staff align conduct and service practices with Serving Seniors’ mission.
• Performs other related duties as assigned.