OAAS FT/PT Front Desk Patient Care Coordinator

Orthopedic Associates Advanced Surgical Center, a leading orthopedic specialty surgery center serving the Chico and Butte County community, is seeking highly qualified professionals to join our team.

Our facility is dedicated to delivering exceptional, evidence-based orthopedic care in a state-of-the-art surgical environment. We are committed to achieving superior patient outcomes and experiences, supported by a culture of collaboration, professionalism, and mutual respect among staff.

OASC recognizes that employee satisfaction is fundamental to patient satisfaction. We are dedicated to fostering a professional environment that supports our team members and enables them to perform at their best.

Front Desk Patient Care Coordinator

(FT/PT Positions Available)

Summary:
The Front Desk Patient Care Coordinator is a professional staff member with exceptional customer service skills.

Responsibilities:
Front Desk Patient Care Coordinator duties will consist of, but are not limited to:

• Greet the patient and family and is sensitive to their needs.
• Scheduling of all cases.
• Maintains appointment schedule for patients. Coordinates patient schedule with surgery schedule and acts as a liaison between the physician offices and the ASC.
• Ensures that patient charts are complete, and information is accurate prior to the surgery date.
• Screens, takes messages, routes incoming calls, and assists out-going calls.
• Responsible for keeping current registrations of patients, insurance information and referring doctors.
• Processes and gives receipt for monies received from patients and is responsible for the petty cash fund.
• Takes down name and number of the adult (18 or over) taking the patient home and follows the center’s procedures relating to the patient’s departure.
• Set up basic patient charts for each new patient in the electronic charting system.
• Checking for completeness and accuracy of the medical transcription.
• Assists the Director with peer review and other Quality Assurance and Performance Improvement (QAPI) activities.
• Assure the confidentiality of all records by the required permission of the patient for releasing the chart information.
• Follows all HIPAA guidelines when handling patient records.
• Ensure subpoenas and record requests are handled correctly and in a timely manner.
• Ability to train and supervise new personnel for the front office area.
• Acts as a liaison between the surgical team and the patient’s family.

Key Competencies:
To perform in this position successfully, an individual should demonstrate the following competencies:

• Organization: Prioritize and plan work activities.
• Problem Solving: Use time efficiently; Identify and resolve problems in a timely manner; Develop alternate solutions.
• Judgment: Gather and analyze information in a skillful manner; Includes appropriate personnel in decision making process; Exhibits sound and accurate judgment.
• Task Management: Effectively juggle multiple tasks.
• Quality: Demonstrate accuracy and thoroughness.
• Patient-centric Service: Look for ways to improve and promote quality and efficiency. Respond promptly to patient's needs; always Maintain composure and professionalism; Excellent telephone techniques and rapport.
• Adaptability: Able to deal with frequent changes, delays, or unexpected events; Able to work well under pressure.
• Dependability: Complete tasks on time or notifies appropriate person of alternate plan.
• Teamwork: Balance team and individual responsibilities; Contribute to building a positive team spirit.
• Safety and Security: Maintain patient confidentiality; Observes safety and security procedures; Adheres to the center’s Policies and Procedures and HIPAA guidelines.

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