OB Patient Coordinator

The OB Patient Coordinator is a part of a multi-disciplinary team providing specialized care for our OB clinic patients. As the central point-of-contact for OB patient calls and scheduling, the OB Patient Coordinator provides exceptional customer service helping to create a warm, empathetic experience for our patients. Their role includes patient care coordinator, supporting the patient by connecting them to resources and education and supporting the team with tracking and patient follow-up. The OBPC is also accountable for important administrative functions, including maintaining accurate patient records and supporting the billing process for our First Steps patients.

Responsibilities

• Provides excellent service, information, and support to patients and colleagues on the phone and in person
• Responsible for OB Clinic/2nd Floor welcome center reception, OB dedicated phone line, and OB appointment scheduling
• Responsible for patient support, care coordination, and support of the OB team
• Engage OB new patients or patients seeking OB care with complete information about our OB services and team
• Coordinate pregnancy testing and documentation of results
• Maintain expertise in our OB program services, regional birth/delivery services, and community-based social services our patients regularly use and need
• Ensure the accuracy of general patient information in the practice management system when making appointments and at check-in
• Support the First Steps appointment tracking and billing processes, including documentation and accuracy of information, according to established procedures
• Accurately enter patient information into registration including patient demographics, insurance verification and sliding fee eligibility

• Must have a high school diploma or equivalent
• Must have a minimum of one year of healthcare or social services experience
• Ability to read and speak Spanish and/or Russian required
• Travel between work sites required. Must have reliable transportation and provide documentation of auto insurance and valid driver's license as required