OBD業務客服專員_台北

想加入一個專業穩定的業務團隊，累積國際貿易與物流實務經驗嗎？
我們正在尋找「業務客服專員」，協助業務團隊完成前期文件準備、後勤行政支援及客戶溝通。我們提供完整培訓、清楚分工與穩定工作環境，讓你在國際物流與業務管理領域持續成長，打造長期職涯。

• Daily sales administration functions (IFRT system, Application, maintain agent list …etc )
• Support OBD sales efforts in maintaining and developing customer relationships.
• Involve responding and handling customers/ branch office / agents enquires including phone call and e-mails.
• Administer RFQs and work closely with pricing to ensure progress on track.
• Understand customer’s needs to make SOP and collaborate with operations, monitor all the involve parties on the track, making the customer satisfied and communicate with pricing maximize the profit.
• Provide troubleshooting assistance for customer orders, account statuses and relevant problems.
• Conduct regular agents’ virtual and face to face meetings when required.
• Maintain and solidify business relationships with the assigned customers and dig out new business opportunity / potential vendors to be the sales lead.
• Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience.
• Perform additional tasks upon request from management.
• Work flexibility in possible contingency for shipment from existed and new customers.