Ocean Export Customer Service_TPE

Oct 23, 2026 Oct 27, 2026 1 view

Ensure smooth and timely freight process flow.
Ensure accurate and timely data entry into Expeditors Transportation system.
Use Work board on a daily basis.
Check vessel schedule, buying cost and selling rate.
Communicate ocean carriers for space and equipment availability.
Interact with our customers in arranging their international shipments, meeting customer service standards.
Communicate with suppliers (Trucking companies, terminal, W/H, customs broker.)
Meet compliance at all times to regulations internal and external in accordance with government regulations.
Understand ocean department process flow, and looking for best practices to improve operational efficiency and productivity.
Ensure all customers standard operating procedures in place and updated in the customer SOP.
Meet KPI standards in accordance with Company’s procedures.
Overseas communications, timely responses to emails and requests (internal & external)
Escalation of problems to Management when necessary.
Meet company standards of 52 hours and required training per year per employee.
Take ownership on the accounts assigned.
Proactively identify shipment risks (rollover, delay, documentation issues) and take corrective actions.
Monitor shipment profitability and cost control.

Skills