Ocean Import Customer Service Agent

Scope of Position: Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Import Department.

Position Schedule: Monday- Friday, 07:30 am- 4:30 pm

Major Duties and Responsibilities:

• Coordinate and monitor ocean import shipments from origin to final delivery.
• Ensure accurate and timely data entry, documentation, billing, and accounting activities.
• Track and trace shipments while proactively communicating updates to customers and partners.
• Provide exceptional customer service by responding promptly to inquiries and resolving shipment issues.
• Build and maintain strong relationships with customers, carriers, truckers, brokers, and overseas partners.
• Ensure compliance with customer SOPs, company policies, and government regulations.
• Meet departmental KPIs and maintain operational excellence through attention to detail and timely execution.
• Collaborate with internal teams and overseas offices to ensure smooth shipment processing and problem resolution.
• Support continuous improvement initiatives and identify opportunities to enhance efficiency and productivity.
• Complete required training and uphold Expeditors' culture, values, and commitment to integrity.

Minimum Qualifications:

• High School Degree or equivalent required
• Successful candidates must pass a background check
• Must be legally authorized to work in the United States
• Must not require future sponsorship for employment visa
• Fluent in English, both written and verbal
• Must have the ability to work overtime in support of the department’s needs
• Must be able to commute to the city of Hawthorne, CA
• Comfortable with numbers and basic mathematical skills
• Comfortable working in a professional business environment.

Desired Qualifications

• Associates or Undergraduate Degree Preferred
• Good computer skills (Word, Excel, and familiarity with PowerPoint)
• Ability to multi-task and prioritize throughout the workday while remaining focused and organized
• Demonstrated ability to be proactive in thought and action
• Strong organizational skills
• Analytical with a strong attention to detail
• Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Ability to work independently and in a collaborative team environment
• Willing to pitch in and help on last minute projects or assist team members
• Excellent written, verbal, and interpersonal communication skills
• Has a demonstrated strong work ethic, and reliability

Reporting Structure

• Supervisor and Manager

Additional Information

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program

The wage for this position is $20.00-$30.00 per hour.

All your information will be kept confidential according to EEO guidelines.