Ocean Import Customer Service Agent

Scope of Position: Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Import Department.

Position Schedule: Monday- Friday, 07:30 am- 4:30 pm

Location: The role will relocate to our new facility at 2001 E. Dominguez Street, Carson, CA in Spring 2027

Major Duties and Responsibilities:

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Ocean Import Files
• Ensure documents are sent timely to customer or broker for customs purposes.
• Ensure accurate and timely client and vendors billing and accounting compliance.
• Exceptional customer service interactions with our customers in arranging their international shipments, meeting customer service standards.
• Contribute to maintaining good relationships with suppliers (Shipping lines, trucking companies and others involved).
• Meet compliance at all times of regulations, internal and external, in accordance with government regulations.
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity
• Ensure all customers standard operating procedures in place and updated in customer SOP.
• Meet KPI standards in accordance with the Company’s procedures
• Overseas communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
• Meets company standards of 52 hours training per year per employee.
• Attend mandatory training classes when required.
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
• Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Minimum Qualifications:

• High School Degree or equivalent required
• Successful candidates must pass a background check
• Must be legally authorized to work in the United States
• Must not require future sponsorship for employment visa
• Fluent in English, both written and verbal
• Must have the ability to work overtime in support of the department’s needs
• Must be able to commute to the city of Hawthorne, CA & Carson, CA
• Comfortable with numbers and basic mathematical skills
• Comfortable working in a professional business environment.

Desired Qualifications

• Associates or Undergraduate Degree Preferred
• Good computer skills (Word, Excel, and familiarity with PowerPoint)
• Ability to multi-task and prioritize throughout the workday while remaining focused and organized
• Demonstrated ability to be proactive in thought and action
• Strong organizational skills
• Analytical with a strong attention to detail
• Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Ability to work independently and in a collaborative team environment
• Willing to pitch in and help on last minute projects or assist team members
• Excellent written, verbal, and interpersonal communication skills
• Has a demonstrated strong work ethic, and reliability

Reporting Structure

• Supervisor and Manager

Additional Information

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program

The wage for this position is $20.00-$30.00 per hour.

All your information will be kept confidential according to EEO guidelines.