Off Site Project Manager - (Application Processing)
Posted Updated 3
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Summary
Manages day-to-day application processing and fulfilment operations: monitoring workloads, timelines, accuracy, backlogs and KPIs, verifying processed applications, and overseeing staff training, performance and SOP/data-protection compliance. Main tools are Microsoft Excel, Outlook, Teams and data-tracking systems.
Responsibilities
- Manage overall application processing and fulfilment operations.
- Monitor daily workload, processing timelines, accuracy, backlog and KPIs.
- Ensure proper checking and verification of processed applications.
- Review reports and resolve operational issues promptly.
- Ensure staff follow SOPs, company policies and data-protection requirements.
- Manage staff training, onboarding, backup and replacement arrangements.
- Prepare regular performance reports and highlight issues or improvement areas.
- Manage staff performance, contractual requirements.
- Ensure business continuity and smooth service delivery.
Requirements
- Bachelor’s degree in any discipline.
- Experience in a supervisory, operations-lead or project-management role.
- Relevant experience in assistance scheme or programme processing, appeal assessment, bill/claim verification, progress monitoring, reporting and KPI management.
- Strong leadership, stakeholder-management, reporting and problem-solving skills.
- Proficient in Microsoft Excel, Outlook, Teams and data-tracking systems.