Office Administrator

Position Overview

We are seeking an organized, proactive Office Administrator to oversee daily office logistics, routine communications, and administrative operations. The ideal candidate will handle front-line inquiries, maintain general office inventory, coordinate cleaning schedules, and manage incoming and outgoing deliveries.

Key Responsibilities

Routine Communication & Inquiries

- Respond to general and simple inquiries via phone, chat, or in person in a professional manner.

- Manage and reply to routine emails by strictly following established Standard Operating Procedures (SOPs).

- Route complex or non-standard inquiries to the appropriate department or team lead.

Office Logistics & Supplies

- Monitor, track, and maintain inventory for office supplies and essentials (e.g., rubbish bags, stationery, basic pantry items).

- Reorder supplies in a timely manner to prevent stockouts while operating within approved budgets.

- Oversee office maintenance by scheduling and coordinating regular cleaning services.

Deliveries & Order Tracking

- Arrange outgoing delivery orders and logistics with selected couriers or service providers.

- Track incoming delivery orders, ensure proper receipt of goods, and verify delivery contents against purchase details.

- Maintain clear records of all delivery notes, receipts, and order tracking logs.

Qualifications & Requirements

Experience: Prior experience in an administrative, operational, or front-desk role preferred.

- Process-Oriented: Strong ability to follow written Standard Operating Procedures (SOPs) accurately and consistently.

- Communication: Clear written and verbal communication skills for professional email and phone correspondence.

- Organization: High attention to detail with strong organizational and inventory tracking skills.

- Tech Literacy: Familiarity with basic office software (email clients, spreadsheets, word processors) and delivery tracking portals.