Office Administrator/Client Specialist

JOB PURPOSE:

Support the required deliverables of the Program staff, leadership, overall operations, and clients. Position will perform various administrative and client service functions, and is responsible for maintaining internal databases, program emails, storing and distributing documentation, determining client eligibility, processing financial assistance requests, and service coordination. This position will greet walk-in clients, answer office calls, conduct eligibility screenings of all interested families, capture enrollment information, process all website applications and respond to online inquiries. The position will also process financial requests related to program incentives and emergency client needs. This position will track community resource options, maintain a resource database, provide resource information to clients, facilitate service coordination, and follow up to ensure client’s needs are met. The position will work in the office every day The office is located in Austin, TX.