Office Administrator / Customer Service Representative
Posted Updated 2
views
Description
Benefits:
- Competitive salary
- Opportunity for advancement
- Training & development
BENEFITS/PERKS:
- Competitive Compensation
- Career path development
COMPANY OVERVIEW:
As an established leader in the Printing, Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier.
Our tight-knit team in AlphaGraphics - US605 is actively seeking an Office Administrator / Customer Service Representative to join us full time. The Office Administrator / Customer Service Representative is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.
More than anything, we’re looking for highly-collaborative and dependable teammates that are driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in the success of our company, and we value contributions from each team member.
The Office Administrator / Customer Service Representative is the front line of communication for the Business Center and must build rapport with walk-in, phone, and Internet referred customers; therefore, he or she should have a professional appearance and genuine concern for customers.
While this role is not specifically a design or production role, you will need to be able to conceptualize and communicate optimal design options as well as operate some production equipment at times. Experience with design and/or production at a print or sign shop is preferred.
Your primary duties will include generating customer orders/invoices, answering customer phone calls/emails, working with vendors/suppliers to complete projects, ordering products/supplies, soliciting new business, estimating projects and supporting team members.
WHAT WE EXPECT OF YOU:
Specific responsibilities include:
- Accurately processes callers through the phone system. Transferring calls, parking calls on the answering service and paging.
- Identifies the customer and his/her project through a few questions:
- What project are you working on today?
- Do you have an account with us?
- Quotes turnaround from the “standard turnaround chart”.
- Follows up on estimates and orders.
- Handles cash, check, or credit card transactions and deposits at front counter.
- Notifies customers when order is completed.
- Handles customer complaints, forwards to management when appropriate.
- Maintains front counter cleanliness, preparedness checklist.
- Maintains front counter filing systems.
- Logs new customer contacts for future follow up.
- Maintains customer artwork files.
- Takes complete messages for team members.
- Refers customers to inside sales rep when appropriate.
- Trains to become competent back-up during holidays and illnesses.
- Interact with clients in person, over the phone, via email, messaging, etc.
- Understand AlphaGraphics’ products, services, capabilities, & pricing.
- Understand Competitor's products, services, capabilities, & pricing.
WHAT YOU BRING TO THE TABLE:
- Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
- Ability to effectively build relationships with customers and teammates.
- Strong written and verbal communication skills.
- Desire to continuously look for ways to help people.
- Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.