Office Administrator

Job Duties

• Serve as the primary administrative support for the Collision Center and assist with the daily coordination of office operations.
• Greet customers, answer phones, respond to inquiries, and provide professional and courteous customer service.
• Schedule appointments, coordinate customer drop-offs and vehicle pickups, and communicate scheduling changes.
• Open, maintain, and update customer repair orders and ensure information is complete and accurate.
• Assist with insurance claims, including gathering required information, communicating with insurance companies, and maintaining claim documentation.
• Process invoices, payments, receipts, and other administrative paperwork accurately and timely.
• Coordinate communication between customers, technicians, estimators, insurance companies, and management.
• Maintain accurate customer and vehicle records and ensure required documentation is properly filed.
• Assist with rental vehicle coordination and other customer transportation needs.
• Follow up with customers regarding repair status, completion dates, payments, and vehicle pickup.
• Assist with title, registration, warranty, and other documentation as needed.
• Monitor repair orders and administrative tasks to help ensure vehicles move through the repair process efficiently.
• Maintain a clean, organized, and professional front office and customer waiting area.
• Protect customer confidentiality and handle sensitive information appropriately.
• Follow all company policies, procedures, and safety requirements.
• Perform other administrative duties as assigned.