Office Administrator

Position Summary

The Office Administrator plays a key role in supporting the administrative, operational, and customer service functions of the business. This position works closely with leadership, production teams, sales staff, and customers to maintain smooth workflow throughout the organization.

Position Details

• Manage daily office operations, including answering phones, responding to emails, and directing inquiries.
• Maintain organized filing systems, including customer records, production orders, and internal documentation.
• Prepare internal communications, memos, reports, and meeting agendas as needed.
• Assist with quoting, order entry, and processing customer purchase orders.
• Provide timely updates to customers regarding order status, lead times, and delivery schedules.
• Handle routine customer inquiries and escalate issues when necessary.
• Support production scheduling by entering orders and communicating priorities to manufacturing teams.
• Coordinate shipping, freight scheduling, and delivery documentation.
• Prepare weekly and monthly administrative reports as requested.