Office Administrator
Summary
Handle customer calls, schedule technicians, and manage work orders for a sheet-metal and HVAC/plumbing service team in Rifle, CO.
Yellowstone Local is proud to represent Pacific Sheet Metal, a trusted name in the industry known for its top-tier service and strong commitment to its employees.
Looking for a fast-paced, customer-facing role where no two days are the same? If you thrive on organization, problem-solving, and keeping operations running smoothly, this is your chance to make an impact.
What's in it for You?
Competitive Pay: $58,240 to $68,640 per year
Comprehensive Benefits: Medical, Dental, Vision, HSA, and 401(k) with company matching
Work-Life Balance: Paid Time Off and Paid Holidays
Career Growth: Paid training, employee discounts, and advancement opportunities
Why You'll Love It Here
Family-focused culture with approachable leadership and a supportive team environment
Fast-paced work that keeps every day engaging and rewarding
Make a direct impact by helping homeowners receive timely, high-quality service
Opportunities to develop your skills and grow your career within the company
Your New Role
As an Office Administrator in Rifle, CO, you will play a key role in supporting daily service operations and ensuring seamless communication between customers, the service manager, and field technicians.
Answer incoming calls from homeowners and assess service needs
Create and manage work orders based on customer conversations
Schedule and dispatch service technicians using industry-specific software
Maintain real-time communication with field employees and the service manager
Organize and maintain customer records, files, and schedules
Prioritize and manage multiple responsibilities in a fast-paced environment
Deliver exceptional customer service while resolving scheduling and service inquiries
Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.
3 to 5 years of experience in an administrative, dispatch, customer service, or service coordination role
High school diploma or equivalent
Proficiency with Microsoft Office Suite
Strong organizational, communication, and multitasking skills
Ability to professionally manage challenging customer interactions
Experience working in a fast-paced office environment
Experience with construction, HVAC, plumbing, electrical, or other service industry software is preferred
Ability to learn new scheduling and dispatch systems
Successful completion of pre-employment assessments as part of the hiring process
Background checks may be conducted in accordance with applicable federal, state, and local laws
Pacific Sheet Metal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #blue