Office and Production Manager
Benefits:
- Competitive salary
- Free uniforms
- Opportunity for advancement
- Paid time off
- Bonus based on performance
- Company parties
- Training & development
Office / Production Manager – Flooring & Home Improvement
Employment Type: Full-Time with Paid Holidays and PTO
Salary Range: $50,000–$65,000 + Bonus Opportunities
Benefits: Paid Vacation and PTO, Mileage Reimbursement for Job Site Travel
Salary Range: $50,000–$65,000 + Bonus Opportunities
Benefits: Paid Vacation and PTO, Mileage Reimbursement for Job Site Travel
Ready to Build Something Meaningful?
This isn't your typical office role — it's an opportunity to help build and shape a business from the ground up. As our Office/Production Manager, you'll be the operational backbone of the company, keeping the office running smoothly while coordinating jobs from proposal through completion and making sure every customer receives a seamless, 5-star experience.
If you thrive in a fast-paced environment, love wearing multiple hats, and enjoy being at the center of a growing business — this role is for you.
What You'll Do
Manage Office & Production Operations
- Oversee day-to-day office operations, keeping the workspace organized, efficient, and welcoming
- Coordinate production schedules, job timelines, and crew/installer assignments to keep projects on track
- Track jobs from sale through completion, proactively flagging delays or issues before they impact the customer
- Manage calendars, scheduling, and internal coordination across the team
- Occasionally travel to job sites in your own vehicle to check on progress, meet installers, or resolve issues (mileage reimbursed)
- Order and track materials as needed to keep projects moving on schedule
Deliver an Exceptional Customer Experience
- Serve as a primary point of contact for customers via phone, text, and email
- Schedule appointments for Design Associates and manage follow-ups on open proposals
- Ensure a smooth, professional, and positive experience for every customer throughout their project
- Support and execute local marketing initiatives to drive brand awareness
- Represent the business at home shows and community events (occasional evenings/weekends)
Support Business Growth
- Update Salesforce daily with job progress and customer information (training provided)
- Partner with bookkeeping support and maintain accurate records in QuickBooks Online
- Meet weekly with the Owner to review sales performance, production pipeline, and project status
- Participate in weekly planning and strategy meetings
- Help improve processes, identify efficiencies, and take ownership of key administrative and operational functions
- Contribute ideas that shape the future of the business
What We're Looking For
- Strong organizational and project-coordination skills; comfortable managing multiple jobs at once
- Strong communication skills (especially over the phone)
- Ability to multitask and prioritize in a fast-paced environment
- Experience with QuickBooks Online required
- Comfortable learning and using CRM systems (Salesforce experience is a plus)
- Self-motivated, proactive, and solutions-oriented
- Valid driver's license and reliable personal vehicle for occasional job site visits (mileage reimbursed)
- Experience in flooring, construction, or home improvement is a plus (not required)
Why Join Us?
- Be part of a locally owned, female-led business
- Opportunity to grow with a company from the ground up
- Collaborative, entrepreneurial team environment
- Make a direct impact on production quality, customer experience, and business success
- Competitive salary + bonus potential + PTO + mileage reimbursement