Office Coordinator - ASC Gaylord

A Day in the Life

• Supports the Mission, Vision and Values of Munson Healthcare.

• Embraces and supports the Performance Improvement philosophy of Munson Healthcare.

• Promotes personal and patient safety.

• Uses effective customer service/interpersonal skills at all times.

• Maintains provider office schedules and staffing coverage schedules in coordination with manager.

• Plans non-provider work schedule and assigns work.

• Keeps records and prepares reports for management uses such as attendance and work group performance.

• Motivates, educates, trains, encourages, communicates, prioritizes, and delegates to staff and plans the work flow for the office with management approval.

• Coaches support staff to perform their responsibilities with efficiency through leading by example and by working with support staff as necessary. Provides input to staff annual discussions.

• Ensures compliance with established human resource and operational policies and procedures. Coordinates documentation as required.

• Assists the manager in developing and monitoring department organizational process. Works with manager to implement. Participates in Lean process flow and improvement.

• Compiles outcome statistics and is responsible for data collection.

• Participates in Meaningful Use guidelines, implementation and compliance.

• Supports practice management software and functions as a superuser for office EMR.

• Directly oversees and provides responsible clerical support in outpatient clinic for the following functions: answering incoming phone calls, check-in, check-out, registration and appointment scheduling, insurance verification, transactions and charge entry.

• Works to resolve problems and complaints regarding office. Responds to provider requests regarding particular problem areas.

• Assists in preparation of annual budget with objectives and performance measures. Makes recommendations on all equipment requests.

• Demonstrates adherence to all policies and procedures.

• Coordinates all office and medical supply ordering.

• Performs other duties as assigned.

What’s Required

• High School Diploma or GED required.

• Associate degree in a health related discipline preferred. Directly related experience may be accepted in lieu of a degree on a one for one basis.

• A minimum one year of progressive responsibility / leadership experience in a clinical or health related office setting is required.

• The following skills and experience are desirable: Billing, coding, Powerchart, ARIA, Microsoft Word, Microsoft Excel, or other EMR experience.

Shifts: M-F 6/7AM - 2:30/3:30PM

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Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.