Office Coordinator

Position Summary

The Office Coordinator provides customer service and support for day-to-day operations of a highly specialized mental health treatment center offering intensive outpatient and partial hospitalization programming. Position is responsible for client relationship management, client payment collections, medical records management and quality assurance, facility management, and supporting on-site admissions processes.

Relationships and Contacts

Within the organization: Initiates and maintains frequent and close working relationships with local team members and peers throughout the organization.

Outside the organization: Initiates and maintains strong professional relationships with clients and families, referral partners and vendors, as needed.

Essential Responsibilities

1. Greets clients and guests in a warm and welcoming manner.
2. Ensures facility is welcoming, tidy, and well maintained.
3. Responsible for using Regions OnePass to make these deposits.
4. Conducts all medical records activities in a highly confidential manner consistent with both clinical needs and other documentation requirements.
5. Facilitates communications with the Admissions Coordinator and/or Executive Director as needed for each admission.
6. Assists with the admissions process, creates client’s medical record, and provides new client orientation.
7. Tracks and maintains a variety of reports in a timely and accurate manner.
8. Ensures all required safety inspections and other tasks required for licensure are completed within regulatory guidelines.
9. Responsible for tasks associated with maintaining phone system and IT equipment utilizing help desk staff.

Additional Responsibilities

1. Can be relied upon to be at work as scheduled and is rarely absent from work, notifying the supervisor if absent.
2. Reads, understands, and adheres to all company policy statements on ethics, conduct, and conflict of interests; adheres to facility policies, procedures, rules, and regulations.
3. Maintains positive attitude and acts as a team player with others on the team.
4. Attends and completes all trainings within assigned time frames as required by the facility.
5. Main point person to check in clients, order meals/supplies, upload receipts, complete admission paperwork, accept deliveries and be available as needed for client supervision.
6. Performs other activities as requested, assumes other appropriate operational responsibilities as necessary.
7. Provides backup support to the admissions coordinators for inquiries directed to the facility.
8. Provides general administrative support, as needed.

What we offer

• Collaborative environment dedicated to clinical excellence
• Multiple Career Development Pathways
• Company Supported Continuing Education & Certification
• Multiple Health Plan Design Options Available
• Flexible Dental & Vision Plan Options
• 100% Company Paid EAP Emotional Well-Being Support
• 100% Company Paid Critical Illness (with health enrollment plan)
• 100% Company Paid Life & ADD
• 401K with Company Match
• Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts
• Generous Team Member Referral Program
• Parental Leave

Compensation Range:

$25.00-$32.00 per hour (depending on licensure, level, and location)