Office Coordinator
Summary
Coordinates office operations, schedules technicians, and provides customer support for a Baton Rouge HVAC/plumbing company using tools like ServiceTitan and Microsoft Office.
Overview
Ready to TRADE UP to a better opportunity?
Southern Air of Baton Rouge is looking for a reliable, organized, and people-focused Office Coordinator to join our growing team. This role is perfect for someone who enjoys keeping things running smoothly, supporting customers and technicians, and being the backbone of a busy, professional office.
Why Join Southern Air of Baton Rouge?
We believe our employees are the foundation of our success. That’s why we prioritize work-life balance, growth opportunities, and competitive compensation for our front-line team members.
What we offer:
- Competitive pay: $17–$22 per hour (based on experience)
- Uncapped growth and advancement opportunities
- Medical, Prescription, Dental, and Vision Insurance
- Disability and Term Life Insurance
- Matching 401(k)
- Paid Holidays
- Paid Time Off (PTO)
- Ongoing training and professional development
What You’ll Do
As our Office Coordinator, you’ll be the central point of support for customers, technicians, and leadership—keeping operations organized and efficient.
Core Responsibilities:
- Answer and manage incoming customer calls in a professional and friendly manner
- Schedule customer appointments, estimates, and technician calls
- Coordinate daily technician schedules to ensure efficiency and coverage
- Maintain accurate customer records, service notes, and documentation
- Assist with renewing and managing maintenance agreements
- Communicate with customers to confirm appointments and follow up on service
- Provide high-level customer service and help resolve concerns professionally
- Support office operations and administrative tasks as needed
- Use internal systems and software (including ServiceTitan, when applicable) to track activity
What We’re Looking For
You’ll be a great fit if you have:
- 1–5 years of experience in office administration, customer support, or call center roles
- Strong organizational and multitasking skills
- Excellent verbal and written communication
- Proficiency with Microsoft Office (Word, Outlook, Excel)
- Experience with ServiceTitan
- A positive attitude and team-first mindset
- Valid driver’s license with a clean driving record
Who We Are
We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.
We prioritize our employees and welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k).
If this sounds like the perfect opportunity for you, don’t wait! Apply today!
We are an Equal Employment Opportunity Employer
Additional Details
Job Type: Full-TimePay: $17 – $22 per hourWork Location: In person (Baton Rouge, LA)
Benefits Include:
- Matching 401(k)
- Health, Dental & Vision Insurance
- Life & Disability Insurance
- Paid Time Off
- Ongoing Training & Development
Commute/Relocation:Must be able to reliably commute to or plan to relocate before starting.
If you’re ready to trade up to a stable, professional office role with room to grow—apply today!