company serving the Charlotte metro area. We’re looking for an organized, reliable Office Manager / Administrative Coordinator to handle the day-to-day operations that keep our business running — from scheduling and client communication to payroll and expense tracking. This is a key support role working directly with the owner. The right person is detail-oriented, communicates well, and can manage multiple priorities independently.

Job Posting — Office Manager / Administrative Coordinator

Position Overview

Minder Lawns is a growing residential lawn care company serving the Charlotte metro area and surrounding regions. We are looking for a dependable, organized Office Manager / Administrative Coordinator to handle the day-to-day operational and administrative functions that keep our business running smoothly.

This is a critical role that supports our field team, our clients, and our owner directly. The right candidate is detail-oriented, communicates professionally, and can manage multiple priorities without dropping the ball.

Key Responsibilities

Client Communication

• Answer incoming phone calls and emails promptly and professionally

• Respond to client inquiries, service requests, and complaints with a courteous, solutions-focused approach

Scheduling

• Coordinate and maintain service schedules for residential lawn care clients

• Communicate schedule changes or updates to clients and field technicians in a timely manner

• Assist with route planning and workload distribution across service zones

Collections & Payment Follow-Up

• Monitor outstanding invoices and follow up with clients on past-due balances

• Send payment reminders and process incoming payments

• Maintain accurate records of account statuses and payment activity

Estimating

• Gather information on prospective client properties (lot size, service needs, location)

• Prepare and send service estimates using established pricing guidelines

• Follow up with prospects and assist in converting estimates to active accounts

Technician Onboarding

• Coordinate the onboarding process for new lawn care technicians

• Ensure all required documentation, agreements, and accounts are completed prior to start date

• Serve as a point of contact for new hires during their introductory period

Payroll

• Run payroll accurately and on schedule using Gusto or similar platform

• Track hours, mileage reimbursements, and any pay adjustments

• Flag and resolve payroll discrepancies promptly

Expense Tracking

• Record and categorize business expenses on a regular basis

• Maintain organized records of receipts, vendor invoices, and reimbursements

• Assist owner with monthly expense reviews and budget awareness

Miscellaneous Administrative Tasks

• Support the owner with ad hoc projects and operational needs as they arise

• Maintain organized digital files and records across business systems

• Identify and suggest process improvements where applicable

What We're Looking For

• Prior experience in an administrative, office management, or operations coordinator role

• Strong written and verbal communication skills

• Comfortable handling billing, collections, and financial record-keeping

• Proficient with basic business software (email, spreadsheets, scheduling tools)

• Experience with Gusto or a comparable payroll platform is a plus

• Ability to work independently and manage time effectively

• Professional, reliable, and discreet — this role handles sensitive business and employee information

Compensation & Details

• Compensation: Competitive, based on experience — discussed during interview

• Employment type: Full-time or part-time depending on candidate fit and business needs

• Location: Charlotte, NC (remote or hybrid may be considered for the right candidate)

How to Apply

Interested candidates should submit a resume and a brief note describing their relevant experience. We review applications on a rolling basis and will reach out to qualified candidates promptly.