Office Manager

Job Title: Office Manager

Location: Los Angeles, CA

Reports to: Director of People

FLSA Status: Non-Exempt

Wage: $25 - $28/hour, full-time

The Office Manager plays a central role in ensuring the Alfred headquarters operates efficiently, remains organized, and provides a welcoming environment for employees, visitors, and vendors. Serving as the primary point of contact for day-to-day office operations, this individual oversees workplace maintenance, supplies, deliveries, administrative coordination, and general office support.

This is a hands-on, service-oriented position that requires strong organizational skills, attention to detail, and the ability to anticipate needs before they arise. The Office Manager works closely with cross-functional teams, supports cafe operations, coordinates vendor relationships, and helps maintain Alfred's workplace and brand standards. The ideal candidate is resourceful, adaptable, and comfortable balancing competing priorities while maintaining a positive and professional presence.

What You'll Do

Operations & Workplace Management

• Oversee daily office operations, ensuring a clean, organized, welcoming, and functional workplace for employees and visitors.
• Serve as the primary point of contact for office-related matters, including maintenance requests, deliveries, supplies, equipment, and general workplace needs.
• Proactively monitor the appearance, cleanliness, and organization of shared spaces, including the kitchen, conference rooms, common areas, and training lab.
• Coordinate routine cleaning, maintenance, repairs, and other vendor services, ensuring issues are addressed promptly and effectively.
• Manage office supplies and inventory, including ordering, stocking, and monitoring usage to support daily operations.
• Partner with the Inventory and Operations teams on special projects, material distribution, deliveries, and logistical support for cafe locations.
• Receive, organize, and distribute incoming mail, packages, and deliveries.
  
  

Office Administration & Coordination

• Provide general administrative and operational support to headquarters leadership and cross-functional teams.
• Coordinate monthly leadership meetings, including scheduling, room preparation, materials, and meeting logistics.
• Support the planning and execution of company-wide meetings, events, and employee engagement initiatives.
• Maintain oversight of company keys, access cards, and garage clickers, including distribution, tracking, and collection.
• Identify opportunities to improve administrative processes, office organization, and overall workplace efficiency.
• Welcome and assist office visitors, vendors, and external partners, ensuring a professional and positive experience.

Customer Experience & Communication

• Serve as a point of contact for incoming office calls, directing inquiries to the appropriate departments or individuals.
• Monitor and respond to customer inquiries and feedback received through Alfred's general and online shop email accounts, as well as Tattle.
• Address customer concerns with professionalism, empathy, and sound judgment, escalating complex matters when appropriate.
• Partner with internal teams to ensure customer inquiries and operational requests are resolved accurately and efficiently.
• Maintain clear, timely, and professional communication with employees, vendors, customers, and external partners.

Executive & Leadership Support

• Provide administrative support to the CEO, assist with gifting, special projects, errands, and other administrative needs as assigned.
• Exercise discretion and confidentiality when handling sensitive information and executive-related matters.
• Anticipate administrative needs and proactively follow through on assignments to ensure timely completion.

Qualifications

• 2+ years of office management, administration, hospitality, or a related field experience preferred.
• Availability to work onsite Monday through Friday, 8:30am – 5:00pm.
• Strong organizational and time-management skills, with the ability to manage competing priorities.
• Excellent written and verbal communication skills, with a professional and service-oriented approach.
• Proactive, resourceful, and solutions-oriented, with strong attention to detail and follow-through.
• Ability to build positive relationships with employees, vendors, customers, and visitors.
• Sound judgment, discretion, and professionalism when handling sensitive information.
• Proficiency with email, calendars, Slack, and other workplace productivity tools.
• Ability to work independently, adapt to changing priorities, and support broader team needs.

Benefits & Perks

• $25 - $28/hour, full-time
• Medical, Dental, & Vision insurance packages
• 401(k) contribution (after 12 months of employment)
• Employee discounts
• Free coffee & pastry during work hours
• Monthly coffee/tea bag take home
• Open Path Collective Therapy reimbursement