Office Manager
We are seeking a reliable, organized, and personable Office Manager to oversee the day-to-day operations of our office and provide excellent customer service. The ideal candidate is detail-oriented, professional, and comfortable managing multiple responsibilities in a fast-paced environment.
Key Responsibilities
- Maintain and coordinate the office schedule, appointments, and calendar.
- Manage and maintain the CRM system, including customer records, leads, follow-ups, notes, and communications.
- Track leads and customer inquiries through the CRM and ensure timely follow-up.
- Handle day-to-day administrative and office management tasks.
- Manage customer inquiries, communications, and follow-ups while providing excellent customer service.
- Coordinate bookings and scheduling to ensure a smooth customer experience.
- Assist with marketing activities, including social media, promotions, email campaigns, and customer outreach.
- Maintain accurate bookkeeping, records, invoices, and basic financial documentation.
- Communicate with customers, vendors, and team members professionally and promptly.
- Help improve office organization, CRM processes, customer retention, and overall business efficiency.
- Provide general administrative support to the business and management team.
Ideal Candidate
- Excellent organizational and time-management skills.
- Strong communication and customer service skills.
- Experience using CRM software and managing customer databases.
- Comfortable managing leads, follow-ups, appointments, and customer relationships.
- Basic bookkeeping and computer skills.
- Experience with scheduling, booking systems, social media, or marketing is a plus.
- Detail-oriented with strong follow-through.
- Professional, dependable, and able to work independently.
Hours are flexible 9am- 5pm