Office Manager & CEO Office Support

The Role

This is a front-of-house and leadership support role, keeping our London office running beautifully. You will own the day-to-day running of the office and the experience of everyone who walks through the door, arrange travel & provide additional support for the CEO and Executive Leadership Team and help to plan company events that keep our culture strong as we grow.

Main Responsibilities

Office Management

• Create a welcoming environment at the front desk

• Make a memorable impression on external guests by showcasing our professional and open culture, anticipating and preparing for guests including preparing meeting rooms, and organising breakfasts and lunches

• Manage the office efficiently by: implementing and operating effective systems; selecting and overseeing suppliers for consumables and services; managing the front desk; keeping the kitchen well stocked and presentable

• Keep the office organised, clean, and tidy; liaising with service providers and staying on top of maintenance needs

• Work with the rest of the team to coordinate meeting room bookings and office arrangements, so everyone’s needs are met

CEO & ELT Support

• Support the EA & Enterprise Engagement Executive in handling the CEO’s appointments and communications

• Make seamless travel arrangements for ELT, CEO and the wider team as required, securing the best value and keeping itineraries clear and up to date

Team Experience & Engagement

• Assist with planning, organising and driving impact of company and team events to foster collaboration and maintain our culture, including monthly company meetings, socials and away days.

• Communicate company-wide about events and office happenings

• Assist in work experience programme coordination

Continuous Improvement and Technology

• Always look for more efficient and effective ways to do things, including using AI (artificial intelligence) and automations

Person Specification

Required Skills and Experience

• Strong professional presence and confidence engaging with senior stakeholders and external guests

• Proven ability to juggle multiple priorities at once, including office logistics, travel booking and event coordination

• Calm, organised and proactive under pressure, with strong attention to detail

• Discreet and trustworthy, comfortable handling sensitive and confidential information

• Enjoys being office-based full time and keeping things running smoothly day to day

• Clear, professional written communication with excellent attention to detail, including company-wide updates and announcements

• Strong Microsoft Office skills and confidence learning new tools, including AI and automation and Salesforce

Nice to haves

• Previous experience in office management, hospitality or another guest-facing role

• Experience booking travel for senior leaders or teams, including managing complex itineraries

• Event support or client hosting experience, with a focus on guest experience and great service

• Interest in workplace culture and finding better ways to run an office as a team grows

What good looks like in this role

• The office feels genuinely welcoming and professional; guests and new starters come away with a great first impression

• The space is always looking its best — somewhere the whole team feels proud to bring people into

• Suppliers, deliveries and maintenance are managed proactively, so issues get fixed before anyone else notices them, and vendor relationships are actively managed to keep quality high and costs under control

• Travel is booked smoothly and cost-effectively, with preferences and budgets balanced sensibly

• The CEO and ELT are proactively supported in ways that genuinely make their lives easier, freeing them up to focus on what matters most

• Company events and announcements land well and help keep the culture strong as the team grows

• Support is delivered efficiently, with a constant eye on finding smarter ways of working — using technology and automation to reduce manual effort wherever possible

• Inefficiencies in office processes are spotted and fixed before they become a drag on the team, rather than waiting to be asked

• The office runs within budget, with spend on supplies, services and events tracked and reported clearly

• People come to this role with problems and leave with solutions — a calm, can-do presence the wider team can rely on