Office Manager- Corporate Administrative Support Services CEO

Strategy

• Oversee the execution of CEO Office policies, procedures, and protocols to ensure alignment with RTA standards.
• Oversee and ensure execution of directives and recommendations from the Director General, Board of Directors, and Executive Director by coordinating with all concerned units and validating that required documentation, reviews, and feedback are provided.
• Plan and manage CEO’s press/media arrangements, including venue booking, event logistics, and reservation coordination.
• Ensure excellence in organizational performance management and continuous improvement initiatives within the CEO’s Office.

Operations

• Manage all incoming and outgoing correspondence, ensuring timely follow-up and closure of pending matters.
• Coordinate emergency and crisis situations in collaboration with relevant organizational units.
• Supervise and prioritize workloads across CEO Office staff, assigning tasks based on skill levels, deadlines, and operational priorities.
• Validate and review contract data and change orders, analyze root causes, and prepare recommendations for leadership approval.
• Monitor and report on contractual plans and budget disbursement schedules, ensuring timely updates and submission of periodic reports to the Executive Director.
• Manage VIP visitor reception and meeting arrangements, ensuring professional representation of the CEO’s Office.
• Apply value management principles during project phases, measure benefits, document assets, and share lessons learned across the sector.
• Supervise preparation and implementation of sector development and execution plans, including analysis of current state, forecasting, and risk identification.
• Manage internal and external committees and teams formed by the Executive Director, ensuring documentation, reporting, and timely follow-up on assigned actions.
• Manage internal and external communications, including calls, meetings, and minutes preparation.

Product/Process Improvement

• Compile, analyze, and assess reports submitted to the CEO, advising on appropriate courses of action.
• Review and validate service development plans and associated change requests, ensuring data accuracy and alignment with sector priorities, and support coordination of improvement initiatives.
• Maintain up-to-date data on projects and committees via CTS and PTS, ensuring accuracy and readiness for decision-making.
• Ensure quality assurance processes are applied to all outgoing correspondence and reports from the CEO’s Office.