Office Manager

Summary of Responsibilities

The Office Manager plays a critical role in ensuring the smooth, efficient, and professional operation of a restoration branch. This position oversees administrative functions, supports project and field teams, and maintains accurate documentation to keep jobs moving on schedule. The Office Manger services as the central communication hub, ensuring a high level of service and operational coordination.

With strong attention to detail, organization, and problem-solving skills, the Office Manager helps drive operational excellence and contributes directly to the company’s productivity, customer satisfaction, and overall branch success.

Essential Duties and Responsibilities

· Manage day-to-day office operations, provide general administrative leadership, ensure customer satisfaction and drive process improvements.

· Manage the AR process for projects, job file maintenance, vendor list management, and calling on past due accounts.

· Responsible for the overall score of program jobs.

· Ensure compliance with processes and regulatory requirements.

· Maintain accurate project files, including contracts, estimates, invoices, and insurance documentation.

· Assist in reconciling projects budgets, reviewing cost reports, and tracking expenses.

· Motivate, train, and retain administrative support staff.

· Communicate effectively with clients and internal stakeholders.

· Working with operational staff for coordinating and scheduling purposes.

· Work closely with the customers, insurance companies and third-party administrators on various timely administrative duties.

· Maintain and update standard operating procedures for office and administrative functions.

· Ensure accurate job details are entered into the job management software timely.

· Other duties as assigned.