Office Manager

About the role

At Caja Rural, we are looking to hire a Director for our Palma del Río office, who has the desire to grow professionally, enjoys direct customer interaction, and feels passion for commercial work.

For us, this position is key to the development of our entity, as it represents the intermediary contact between our clients and the offices and, it is fundamental to continue fulfilling our values and commitment to society.

What you'll do

• Lead the Office by planning, organizing, directing, and supervising the development of the work of all Branch personnel.
• Take responsibility for the fulfillment and degree of achievement of the objectives set for their office, for their area, and for their personal portfolio, if applicable.
• Verify that all activities, operations, and management necessary for the best achievement of the purposes, policies, and objectives of the Office and of Caja Rural de Jaén are carried out.
• Report on assigned objectives, as well as the degree of partial and total achievement thereof, on the meetings held periodically with Management and Area Directors, as well as on circulars and writings from central services that may affect the normal development of work.
• Represent the Entity in its area, maintaining contacts with public authorities, institutions, and organizations, to create a good image.
• Propose to their superiors the level of participation of the Caja in important events and demonstrations held within their area.
• Check and monitor the correct functioning of security systems.
• Collaborate in the annual commercial plan of their Office, together with all personnel, being responsible for its implementation, as well as its monitoring and fulfillment.
• Promote, develop, and execute specific commercial campaigns for introduction and sales in their area, investigating and analyzing the needs and expectations of customers, in order to satisfy them in products and in time.
• Know and stay up to date with the commercial actions of the competition, reporting all of this to their superiors and to all Branch personnel.
• Perform business monitoring for branch customers, both new and existing (with a certain rigor regarding destination by sectors or customer segments, both current and potential).
• Supervise and promote proper customer treatment within the Branch, so that the quality of service to customers is guaranteed at all times.
• Attend to customers requesting special advice and, in general, carry out the sale of products and services to current customers and new ones acquired.
• Maintain compliance with the regulations governing the operation of the office, ensuring that all personnel under their charge are informed of them.
• Process risk operations, analyze, prepare, and/or supervise proposals and reports.
• Authorize operations whose amounts are within their powers and control the risks of the Branch.
• Follow and control incidents in granted risk operations (unpaid and delinquent accounts), account overdrafts, and credit cards.
• Supervise commercial effects and other documents received for discounting and analyze the drawers or acceptors.
• Supervise and authorize incidents that occur in clearing processes (dishonored items, effects, receipts, etc.)
• Control and supervise account openings and any significant variation in daily business.
• Verify cash and ATM balances, the correct accounting of all operations, the connection and functioning of security systems, and open and close the office and the safe.
• Dedicate most of the time the office remains open to performing commercial tasks, without forgetting administrative ones.

Caja Rural Jaén

Caja Rural de Jaén is a credit institution founded in 1957. It is a member of the Spanish Association of Rural Banks, forming the Caja Rural Group along with 29 other entities. Its initial location was in the province of Jaén although, currently, its more than 160 branches are spread across the provinces of Jaén, Córdoba, Madrid, Sevilla, and Barcelona.

Its firm commitment, both to current challenges such as financial inclusion or sustainable development, and to its environment—which includes the territory, our stakeholders, people, and the environment—has made the entity a benchmark wherever it operates.

Caja Rural de Jaén is a responsible, ethical, transparent, close, and sustainable entity that offers a quality product that responds to the needs of our clientele. To this end, it works day by day to improve and continue being faithful to its origins, among which we highlight the rural environment and sectors such as agriculture.

MISSION

To contribute to the economic and social development of our environment, supported by our values, committed to people.

VISION

To be the benchmark financial entity that drives transformation in our area of operation with solidity and transparency, through commitment and closeness.

VALUES

• COMMITMENT: We respond to the needs of our environment.
• CLOSENESS: We understand closeness as accessible and personalized treatment.
• QUALITY: We seek continuous improvement in processes in order to satisfy our stakeholders and optimize services.
• HONESTY AND TRANSPARENCY: We act with integrity, ethics, and respect, facilitating truthful and accessible information, supported by our code of conduct and seeking best practices.
• SOLVENCY AND SOLIDITY: We manage our resources efficiently, growing responsibly, integrated within the Caja Rural Group.

Requirements

Academic qualification: University degree (Law, Business Administration, or similar) or related Higher Degrees.

Additional training: MIFID II, LCCI, and Insurance Law

Experience: Previous experience managing teams.