Office Manager

The primary role of this position is to supervise and control the activities and operation of an iCare office.

Essential Functions

Train new hires for various positions within iCare offices

Supervise and control operation of the office to ensure that they operate in compliance with all company personnel and security policies, and approved procedures

Maintain all product, equipment, and supplies in the office. Inform the District Manager of trends, needs, or problems

Maintain office operations within controllable expense budgets such as payroll, overtime, supplies, and maintenance

Comply with proper promotional, merchandise, and display policies and practices

Maintain positive patient/customer and public relations by ensuring follow-up on any patient/customer complaints

Establish professional relations with all doctors, whether they are leasing, employed, or referring

Provide coaching in new product introduction, technical and selling techniques to all office personnel

Supervise and follow up on all insurance and any other required billing for office

Responsible for reconciling all financial reports including but not limited to bank deposits, returned checks, insurance payment posting, daily-weekly-monthly reports, A/R reports

Supervise and coordinate all Doctor appointment scheduling

Notify the District Manager and Home Office Personnel of recruiting, labor, training, or wage and salary issues in their office

Request approval from the District Manager for any wage increases regarding all subordinates in the assigned offices

Inform the District Manager of any quality or patient flow problems that exist in assigned offices

Coordinate with the District Manager on security-related matters

Inform the District Manager of any significant changes in the office concerning operating or procedural changes needed

Perform all tasks assigned by District Manager