Office Manager - Outpatient Services

Description:

Provide care, treatment and support to patients and assist in providing an environment of healing. Front and back office responsibilities including: front desk support, answering phones, and billing & clerical support. Provide care, treatment and support to patients including taking vitals, administering medications, listen to patients and document on patients medical and emotional status. Ensure the environment is safe and patients feel secure.

ESSENTIAL FUNCTIONS

1. Administrative Duties:

• Scheduling appointments for patients.
• Managing patient records and ensuring confidentiality.
• Handling billing and insurance claims.
• Coordinating with other healthcare providers for patient referrals and follow-ups.
• Ordering supplies and maintaining inventory.
• Managing office budgets and expenses.

2. Patient Care:

• Assisting physicians or therapists during patient examinations or procedures.
• Taking vital signs, weights, ect. and recording patient information.
• Providing support and assistance to patients during appointments.
• Educating patients about their condition and treatment plans.
• Monitoring patients' progress and reporting any concerns to healthcare providers.
• Administering medications or treatments as directed by healthcare providers.

3. Crisis Management:

• Handling emergencies or crises that may arise in the clinic.
• Providing emotional support to patients in distress.
• Knowing protocols for managing medical emergencies related to eating disorders.

4. Team Collaboration:

• Working closely with other members of the healthcare team, such as physicians, therapists, dietitians, and psychologists.
• Participating in team meetings to discuss patient progress and treatment plans.
• Collaborating with other departments within the clinic to ensure coordinated patient care.

5. Patient Advocacy:

• Advocating for patients' needs and rights within the healthcare system.
• Ensuring that patients receive appropriate care and support.

6. Professional Development:

• Staying up-to-date with developments in the field of eating disorders and medical assisting.
• Participating in training programs and continuing education opportunities.

7. Compliance and Regulations:

• Adhering to all relevant healthcare regulations and privacy laws, such as HIPAA.
• Ensuring that the clinic operates in compliance with industry standards and guidelines.

8. Maintaining a Safe Environment:

• Ensuring that the clinic environment is safe and hygienic for patients and staff.
• Implementing infection control measures as necessary

ADDITIONAL FUNCTIONS:

1. Performs other duties as may be assigned.

2. Follows and supports TPEG policies and procedures.

3. Works collaboratively and cooperatively with internal and external partners.

4. Represents TPEG, Inc., by embodying the mission, vision and values of the organization.

5. Travels occasionally during the workday and on occasional overnight stay. (Compensation for mileage, food and lodging

provided.)

6. Maintains regular attendance at work and company activities and demonstrates punctuality regarding

deadlines.

7. Displays creativity and vision in recommending new tactics and strategies.

8. Expands and updates job knowledge through educational opportunities and professional learning.

The description of job functions reflects general details as necessary to describe the principal duties, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload. Employees who hold this position may be asked to perform other duties as assigned.