19f9bb7d-c767-406c-b406-e36c80a96639:19000101_000001

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Oct 13, 2026 Oct 16, 2026

Office Manager - Versailles Main

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Oct 13, 2026 Oct 16, 2026

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19f9bb7d-c767-406c-b406-e36c80a96639:19000101_000001 Office Manager - Versailles Main

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Equal Opportunity Employer

Office Manager - Versailles, KY

Full-time/ Non-exempt

Summary Description

Efficiently oversees the general operations of the branch to ensure quality service. Supports the Branch or Regional Manager in supervision of the branch staff. Provides excellent customer service, ensuring that all customer needs are met. Responsible for actively promoting, selling, cross-selling and referring the bank’s products and services to prospective and existing customers. Opens and maintains all types of customer product accounts and serves as primary contact for resolving routine and complex problems on customer accounts. Provides assistance to all areas of the branch as needed.

Essential Functions

Consistently executes City’s phone, platform and CSR service standards to provide an excellent customer experience

Displays a positive and professional attitude at all times

Actively promotes and sells the bank’s products and services to prospective and existing customers by using City’s customer conversation model to uncover customer needs.

Assists Branch Manager in leading and coaching branch staff to cross-sell bank products and make referrals to other departments appropriately

Maintains an up to date working knowledge of the bank's products and services

Maintains a thorough knowledge of the bank’s operating systems, policies and procedures

Assists with routine maintenance and complex service issues; sees through to completion

Assists customers with loan applications, recommends appropriate loan structure, gathers required documents, submits package to retail loan department and closes retail loans as needed.

Meets minimum individual production levels for retail loans, checking accounts and mortgage referrals; actively contributes to branch goals

Develops and maintains customer relationships; actively seeks referral resources from existing customers

Refers customers to other departments and business partners appropriately

Seeks and maintains an active level of community involvement

Acts as primary branch contact in absence of Branch Manager

Maintains a general knowledge of the competitive environment

Completes all required training within predetermined time limit

Adheres to all bank regulatory, audit, and compliance policies and procedures

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job

Position Requirements

High school diploma or equivalent

2+ years of demonstrated sales and service skills

2+ years of customer service experience

Ability to multi-task, organize and prioritize effectively

Displays professional dress and demeanor

Personal computer proficiency

Must be compliant with Loan Officer Requirements of the SAFE Mortgage Licensing Act and Regulation Z. Compliance includes a review of the candidate’s financial responsibility, character, and general fitness prior to placement in role. Within 30 days of employment, employee must comply with NMLS registration and corresponding background check requirements

2+ years of banking experience preferred

Previous supervisory experience preferred

Typically the employee may sit to perform work; however, there may be some standing, walking, bending and lifting 5–10 pounds

Work is generally performed indoors in environmentally-controlled conditions

Critical Skills / Expertise

Excellent customer service and sales skills

Strong leadership skills

Excellent oral communication and listening skills

Knowledge of the bank’s operations, policies and procedures

Demonstrates good judgment and problem-solving skills

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Office Manager - Versailles Main

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