Office Manager

$20 to $22/hr. and a Free Family YMCA Membership

Under the direction of the Center Director the Office Manager is responsible to provide exceptional administrative support to the licensed child care center. The responsibilities include managing records and files, answering phone calls, preparation of all communications related to any departmental activity including billing documents and provide service to members.

SPECIFIC RESPONSIBILITIES:

· Provide comprehensive administrative support to the Center and Center Director.

· Serve as the first point of contact by greeting parents, visitors, and staff in a professional and welcoming manner.

· Monitor and screen all visitors, ensuring adherence to building security and sign-in policies.

· Manage and oversee daily check-in and check-out procedures.

· Communicate with parents regarding facility information, policies, and enrollment procedures; conduct tours for prospective families as requested.

· Answer, screen, and direct incoming phone calls; respond to general inquiries in a timely and courteous manner.

· Prepare and distribute correspondence, including memos, letters, forms, and other communications.

· Process enrollments and accurately collect and record parent payments in the designated system (Active).

· Maintain and update children’s files to ensure compliance with OCFS requirements; communicate with families regarding required documentation and updates.

· Maintain current records of teacher availability and coordinate classroom coverage as needed.

· Support compliance with OCFS regulations and Association policies across all program operations, including maintenance, emergency procedures, incident reporting, purchasing, personnel, and accounting systems.

· Assist with the administration of medication in accordance with OCFS regulations.

· Maintain all required certifications and credentials.

· Attend required meetings and professional development trainings.

· Perform other duties as assigned by the supervisor.