Office & Operations Coordinator
Posted Updated
Description
Benefits:
- Health insurance
- Paid time off
- Vision insurance
- Dental insurance
- Flexible schedule
Customer Service
- Answer calls and emails quickly and professionally
- Keep customers updated on their job’s progress from start to finish
- Help resolve escalations and quality concerns before they become bigger problems
Operations
- Plan efficient daily pickup and delivery routes
- Support fleet management, including vehicle schedules and driver assignments
- Work with the team to meet production deadlines
- Track job status, keep accurate records, and report key metrics to ownership
- Find ways to improve processes, reduce cycle times, and raise service quality
Administration & Team Support
- Serve as the on-site point of contact, since ownership works remotely
- Maintain supply inventory and purchase supplies
- Handle facility issues as needed and keep the building clean and organized
- Coordinate employee training requirements and schedules
- Assist with light HR tasks, such as documenting write-ups when supervisors request them and keeping employee records organized
- Support coaching, team building, and recognition, including birthdays, milestones, and good work
What We’re Looking For
- Experience as an office manager, administrative assistant, or operations/dispatch coordinator
- Customer service experience, especially handling frustrated or stressed customers
- Experience working with insurance companies is a plus (not required)
- Proficiency in Microsoft Office (Excel, Word, Outlook)
- Strong organization and attention to detail, with the ability to multi-task
- Comfortable working independently and using good judgment, with ownership off-site
- Discretion with confidential employee and customer information
- Bilingual in English and Spanish is a plus (and includes additional pay)
We’re an established restoration company that helps homeowners and businesses recover after fire, water, and other losses.