Office/Operations Supervisor

Job posted until filled.

Entry salary is $43,215.57

($22.16/hour)

GENERAL DESCRIPTION:

The Office & Operations Supervisor is responsible for overall front office operations, including customer service, quality control, mail operations, the processing of applications, office supplies, and facilities. This position is responsible for directing and coordinating customer facing services, including developing and supervising programs to provide the most efficient and effective customer service possible. This role assists other departments with real property inquiries, processes exemptions approved by the South Carolina Department of Revenue, and supports staff with transfers, data entry, and management. The supervisor manages time and benefits requests, performs internal audits for special tax assessments, reviews data for accuracy, develops office policies and procedures, and oversees administrative activities. They provide notary services, assist customers with real property inquiries, handle returned mail, and manage submissions for the Oconee County Tax Committee.

ESSENTIAL JOB DUTIES:

To perform this job successfully, an individual must be able to perform the essential job duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the duties herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out but may be considered incidental in the performance of this job.

· Manages front office operations, procedures, and staff to ensure superior customer service.

· Manages, with the assistance of the Assessor, time and benefits requests for the entire office, including time card approval, time off requests, etc.

· Supervises effective telephone, electronic, and mail communications both internally and externally.

· Trains staff, assigns, plans, and reviews workloads, establishes work schedules, develops, and executes policies and procedures for quality control of property and assessment records. Implements and adjusts quality control procedures based on changing workloads and office activities. Coordinates with other departments to create effective procedures and workflows that support office operations.

· Develops and executes policies and procedures for effective quality control of property and assessment records. Implements quality control procedures and adjusts as necessary based on changing workloads and office activities.

· Develops and supervises record retention to ensure compliance with applicable laws and regulations.

· Assists with data management, including accurate and timely transfer of important assessment data to other offices as needed for tax notice billing.

· Coordinates with other departments to create effective and efficient procedures and workflows that support office operations.

· Performs specialized or technical clerical duties that are beyond the scope of other customer service employees as required. Examples include, but are not limited to: auditing of properties receiving legal residence and other exemptions; review of exemption data from sources such as the SC DOR to determine appropriate actions; review of assessment data prior to billing to identify errors.

· Reviews and processes changes submitted by the SCDOR, enters changes in the system, processes change forms, and writes exemption approval letters for veterans. Researches and processes submissions for the Oconee County Tax Committee.

· Supervises and coordinates overall administrative activities for the office, including property record maintenance, data entry, and reviewing assessment data to identify errors prior to billing. Maintains office areas and equipment.

· Supervises the maintenance of office areas and equipment.

· Participates as needed in special department projects.

· Reviews and approves change forms daily, forwarding them to the Auditor to recalculate taxes.

· Assists customers over the phone, in-person, by mail, and email.

· Performs other related duties as assigned.