Office Supervisor

About Us

Apex Radiology, established in 1996, is a leading diagnostic imaging provider in Western Australia, supporting both public and private clinics across Bunbury, Mandurah, Busselton, Margaret River and Perth. We offer a full range of services including CT, MRI, X-ray, Ultrasound, Interventional Radiology and Nuclear Medicine.

Part of the Integral Diagnostics (IDX Group), one of Australasia's largest radiology networks with 150+ sites, Apex offers a supportive, forward-thinking environment backed by stability, growth, and a strong focus on patient care and innovation.

About the Role

We are seeking an experienced Office Supervisor to lead our Medical Reception team at our Quinns Rocks clinic.

This is a hands-on leadership role where you'll support the day-to-day operations of our busy reception team while ensuring an exceptional patient experience from arrival through to departure. You'll provide leadership, coaching and guidance to reception staff, oversee administrative workflows, and work closely with the Site Manager and clinical team to ensure the smooth running of the clinic.

Located in Perth's northern coastal suburbs, our Quinns Rocks clinic provides a welcoming, community-focused environment with modern imaging technology and a dedicated multidisciplinary team. This is a fantastic opportunity to lead a supportive reception team while making a real difference to the experience of our patients and referrers every day.

This role is ideal for someone who enjoys leading people, creating efficient processes, and building a positive, high-performing team culture while remaining actively involved in daily clinic operations.

What You'll Be Doing

• Lead, mentor and support the Medical Reception team in their day-to-day responsibilities.
• Coordinate daily reception operations to ensure efficient patient flow and exceptional customer service.
• Assist with patient bookings, enquiries and front desk activities during busy periods.
• Monitor reception workflows and administrative processes to ensure a high standard of service delivery.
• Prepare and review operational reports and support workforce planning.
• Assist with recruitment activities, including interviewing, onboarding and training new team members.
• Coach and develop staff through regular feedback, performance support and ongoing training.
• Act as the first point of escalation for patient, referrer and administrative enquiries.
• Work collaboratively with clinical and operational leaders to continuously improve clinic processes and patient experience.
• Ensure compliance with organisational policies, privacy requirements and best practice administrative procedures.

About You

You'll be an experienced healthcare administration professional with demonstrated leadership capability and a passion for delivering exceptional customer service.

You'll also bring:

• Previous experience in medical reception, healthcare administration or a similar patient-facing environment.
• Demonstrated leadership or supervisory experience managing an administration or reception team.
• Excellent communication and interpersonal skills with a patient-first approach.
• Strong organisational skills with the ability to prioritise and manage competing demands.
• Confidence coaching, mentoring and developing team members.
• A collaborative approach and the ability to build positive working relationships.
• High attention to detail and commitment to quality.
• Experience using practice management systems or Radiology Information Systems (RIS) is highly regarded.
• Intermediate computer skills across Microsoft Office and administrative systems.

Why Join Apex Radiology?

• Lead a friendly, established reception team within a respected healthcare organisation.
• Play a key role in shaping the patient experience and daily operations of the clinic.
• Genuine opportunities to coach, mentor and develop your team.
• Clear career progression pathways within one of Australasia's largest diagnostic imaging providers.
• Join a supportive leadership team that values collaboration, innovation and continuous improvement.

FOR YOU

Competitive Salary – Attractive salary with annual reviews to recognise your contributions.

Paid Parental Leave – Additional leave to support new parents.

Fitness Passport – Access to over 1,000 fitness facilities nationwide.

Employee Discounts – Save on everyday purchases, travel, health insurance and more.

Recognition Programs – Be recognised and rewarded for your achievements.

Referral Bonuses – Receive financial rewards for referring great people to our team.

Career Development – Ongoing professional development and opportunities for career progression across the IDX Group.

Work-Life Balance – Flexible work options where possible and a supportive team environment.

Community & Culture – Enjoy free onsite parking, social events and being part of a collaborative workplace that genuinely cares about its people.

Apply Now

If you're passionate about leading people and creating outstanding patient experiences, we'd love to hear from you.

Click Apply to submit your CV and cover letter.

Questions? Contact Abbe on 0499 975 518.

Integral Diagnostics (IDX Group) is committed to building a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander peoples and people from all backgrounds and experiences.

Building a healthier world, by delivering the best health outcomes one patient at a time.

To learn more about us, follow us on LinkedIn or visit us at www.capitalradiology.com.au