Office Support III 37.5 FT
Starting Compensation:
$38,863.50/AnnuallyFind job security and stability alongside a growing community and a team that supports you. Level up your career through a large network and specialty training.
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Job Description:
JOB SUMMARY
This is a full-time clerical support position for Adult Probation and Parole Services.
This position will primarily provide clerical support for the Electronic Monitoring Unit.
This is complex clerical work involving the use of independent judgement.
Work may also involve frequent interactions with departmental staff, other agencies, and community partners.
Work is performed with considerable independence and is subject to periodic changes in operating procedures.
REPORTING RELATIONSHIPS
This position reports directly to the Electronic Monitoring Unit Supervsior.
ESSENTIAL JOB FUNCTIONS
20% Process paperwork for incoming electronic monitoring cases, to include reviewing client home assessments to verify a residence is suitable for electronic monitoring supervision. Conduct client phone calls based on home assessment for follow-up questions as needed.
15% Prepare equipment for installation, to include adding client profile in BI with assigned equipment.
15% Maintain equipment inventory including ordering equipment from BI if needed and sending back any damaged equipment.
15% Clean and inspect equipment.
10% Process the billing for Vigilnet and BI.
10% Liaison with Vigilnet for SCRAM related questions and schedule removal of SCRAM equipment.
5% Monitor on-hold electronic moniroing cases that were not able to be scheduled immediately and conduct necessary follow-up.
5% Monitor lost equipment spreadsheets and conduct follow-up as needed in conjunction with unit supervisor.
5% Conduct electronic monitoring orientation as needed.
OTHER SPECIFIC TASKS OR DUTIES
Perform related work as required.
MINIMUM QUALIFICATIONS
Education equivalent to completion of high school including course work in standard business practice office procedures or equivalent;
Two years of experience in clerical and/or typing experience in an administrative, professional or judicial setting; or any combination of acceptable education and experience which has provided the knowledge, skills, and abilities cited above.
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of general principles and policies of the criminal justice system.
Excellent organizational skills.
Ability to use and operate office equipment such as personal computer, facsimile machine, and copier.
Complete understanding of basic English to include usage, grammar, spelling, and punctuation.
Ability to establish and maintain effective working relationships with staff, visitors, clients, and representatives from other agencies.
Must be able to communicate effectively, while maintaining a respectful and professional demeanor with criminal justice clients.
Ability to organize workload, establish priorities, and complete clerical processing requirements.
REQUIRED LICENSES/CERTIFICATIONS/CLEARANCES
The candidate must pass a criminal background check and reference checks.
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to sit, sometimes for long periods of time.
Ability to operate a computer or laptop.
Ability to lift and move equipment boxes weighing up to 10 pounds.
Ability to provide own transportation to and from meetings and other job-related appointments in a timely manner and ability to access those locations with reasonable accommodations.
The County of Lancaster offers comprehensive benefits to our employees. Read more about our benefits here.
Lancaster County Government provides Equal Employment Opportunity for all persons regardless of race, religion, age, sex, national origin, genetic information or disability. The County also observes all applicable laws regarding Veterans status. The County reflects this action in all areas of employment and compensation practices and policies. Employment with the County is based upon the ability to perform the job as well as dependability and reliability once an individual is hired.