Office Support Specialist – International Student and Scholar Services (Hybrid)

Statement of Duties Responsibilities: Welcomes international visitors, students, and staff acting and responding independently based on knowledge of unit activities as appropriate. Maintains and compiles statistics on points of contact for ISSS office leadership. Maintain front desk and lobby area including opening closing the office. Screen incoming inquiries (phone, in person, and email) by student, scholars, faculty, staff, and visitors with inquiries about student or scholar immigration status, university policies, applications for immigration forms, and general resources to determine appropriate protocol, schedules appointments and redirects as needed for international student and/or scholar advisors within established time frames. Distributes incoming electronic requests to advisors within Sunapsis system. Create and review office-generated forms, such as work authorization letters of eligibility and payroll tax letters, handouts. Scan miscellaneous correspondence, including withdrawal/ cancellation forms to appropriate departments. Prepare packets for departmental contacts and international faculty, staff, and scholars. Monitor inventory of packets. Maintain office files, including electronic and paper files for students, faculty, staff, scholars, and/or visitors; ensure reception of correct immigration documents. Prepare information/welcome folders for IIP visitors and guests. Prepare documents such as labels, lists, forms, or various certifications. Review, sort, and distribute incoming mail for International Student and Scholar Services. Prepare outgoing mail for special handling. (FedEx, UPS, USPS) Provide iSTART access and instructions for students, scholars, and new departmental contacts.