Office Support Supervisor 1

Responsibilities:

• Supervise the Front Desk Office Support staff, including: recruitment, hiring, training, coaching, and mentoring. Assign and prioritize work. Develop work schedules to provide continuous daily coverage of the front desk and act as a backup receptionist when needed.
• Manage and oversee correspondence for the region, including: receiving and responding to public inquiries via email; processing and routing mail to the appropriate staff; ensuring communication standards and response timelines are met.
• Maintain the Pacific Cascade Region SharePoint Site and keep phones and contact lists updated.
• Provides excellent customer service to internal and external employees, partner agencies, and the public. Serves as administrative support to Pacific Cascade Region staff and maintains familiarity with the various programs as well as operational manuals and standard operating practices within the DNR and Pacific Cascade Region. Educates other staff on agency and Pacific Cascade Region rules, policies, and procedures, and provides recommendations for improved efficiency as appropriate.
• Make travel arrangements for Pacific Cascade Region staff utilizing State Procurement Contracts and ensuring compliance with SAAM and Agency travel policies. Educate staff on travel policies and procedures.
• Responsible for efficient procurement and tracking of PC Region office supplies and other office-related orders.
• Act as the Record Retention Coordinator for the Pacific Cascade Region, including: establishing and maintaining complex filing systems; educating and assisting other programs and staff to evaluate, understand, and follow agency and state record retention requirements; and responsible for scheduling and managing the destruction of region records following established retention requirements.
• Assist with Inventory and Equipment Management, including: responsible for receiving, reviewing, and entering mileage equipment reports for all vehicles within the Pacific Cascade Region; reviewing data entry of OA3s; solving issues; and providing training to region staff on mileage reporting requirements. Helps track assigned equipment and completes yearly equipment inventory reconciliations.
• Participates in the onboarding and welcoming of new staff to the region.

Required Qualifications:
You must meet all the Required Qualifications and Competencies to be considered for this position. There are multiple pathways to meet qualifications, such as education, volunteer work, life skills, and experience. Please clearly communicate in your application material that your skills align with the position and qualifications.

• Three years of clerical experience with an emphasis in customer service;
  OR an equivalent combination of education and/or experience.
• Experience performing the functions of a Lead Worker.
• Professional competency gained through progressive experience using computer programs such as: Microsoft Outlook, Word, and Excel.
• Experience applying Accounts Receivable principles.

• Accustomed to multitasking and working in a fast-paced environment.
• Accustomed to providing excellent customer service.
• Commitment to fostering and supporting an environment that honors diversity, equity, inclusion, and environmental justice practices.
• Perform assigned duties in a manner consistent with applicable laws, regulations, and public records retention, and requests are followed.
• DNR Core Competencies:
  • Personal Accountability
  • Value Others
  • Compassionate Communication
  • Inspire Others
  • Commitment to Excellence
    
    

• Obtain and maintain a licensed notary for the State of Washington.
• This position is in an office setting at the Pacific Cascade Region office in Castle Rock, WA.
• Travel for this position is minimal. Occasional travel may be required to attend trainings or meetings outside the region and for participation in emergency response activity.
  

• Advanced experience level of computer applications (such as Microsoft Office and email).
• SharePoint Administrator experience.
• Two years of supervisory experience.
• One year of government office work experience, including experience with HRMS State Payroll System, AFRS, FES and/or NaturE.
• Two years of experience working within the boundaries of a Collective Bargaining Agreement.

Application Requirements: Failure to provide the listed documents may result in disqualification. If you have questions or difficulty attaching these documents, please contact DNRrecruiting@dnr.wa.gov.

• Online Application: Apply at www.careers.wa.gov (Click on the APPLY button above). You must complete the entire online application to be considered for the position.
• Cover Letter: Your cover letter should be tailored to this job posting. Be sure to highlight your qualifications for this role, directly address the requirements of the position, and explain why you’re the best candidate for the job.
• Resume: Your resume should consist of your work history, education, volunteer work, life skills, experience, and any other relevant information associated with the position.
• References: References are optional at the time your application is submitted. Finalists will be asked to provide a list of at least three (3) professional references, to include a current or most recent supervisor, along with telephone numbers.
• Complete All Supplemental Questions: Answers to these questions will be used to evaluate candidates. Please provide comprehensive answers to all questions requiring a text response.
• Important: Do not attach any documents that include photos or private information (Social Security Number, year of birth, etc.).
• Email Communication: Candidates who move forward in the recruitment process may be contacted via email at info@governmentjobs.com with interview information/scheduling instructions. Please monitor the email listed in your application materials and check your junk email folder to ensure you receive these communications.

• Safety and Well-Being —Our top priority is the safety of the public and our employees.
• Public Service —We value and respect the public we serve, and we value and respect the people of the Department of Natural Resources who step up to serve.
• Innovation and Creative Problem-Solving — We solve our state’s most pressing challenges through innovative thinking, dedication, and bold and creative vision.
• Leadership and Teamwork —We are committed to building leaders at all levels and building teams for success.

• Commitment to organizational health and wellness
• Work/life balance
• DNR Employee Resource Groups (Diversity, Equity and Inclusion Council, Women’s Employee Resource Group, Veterans Employee Resource Group, etc.)
• Statewide Employee Business Resource Groups, visit here to learn more
• Leadership that empowers and supports employees
• Professional development opportunities
• Educational and career development aid
• Public Service Loan Forgiveness Eligibility
• Opportunities to participate in wildland fire suppression assignments
• A comprehensive benefits package includes employer contributions toward health insurance, paid holidays, retirement plans, sick leave, and vacation days. Visit for more information.