Officer (Agency Collection)

Job description

• Monitor daily external activities of agencies to ensure full coverage of the assigned customer database.

• Track and evaluate agency performance on a regular basis to ensure achievement of collection targets and service standards.

• Analyze daily, weekly, and monthly collection reports to identify trends, gaps, and improvement opportunities.

• Review agency process, calls, and field visits to ensure compliance with collection guidelines and quality standards.

• Recommend portfolio reallocation between agencies to optimize recovery performance and improve efficiency.

• Achieve monthly and quarterly collection targets to maximize total debt recovery.

Skills description

What will you need?

• Educational background: Bachelor’s degree in commerce or any related field.

• Experience: 0-1 years’ experience.

• Technical proficiency:

o Ownership
o Functional skills
o Ideas presentation and taking initiative
o Continuous learning
o Customer centricity
o Communication and negotiation skills
o Problem-solving
o Customer service